Rpgnow creditcard information stolen

[Thomas Percy]

Yeah, no kidding. I always wondered why people would do that. "Upside: it'll take me twenty seconds instead of thirty seconds to check out next time I buy something here. Downside: it's possible that some hacker will get hold of my credit card number and case me hundreds of hours of work trying to sort everything out, during which period my credit will be massively screwed up and I may have very limited funds.

The answer is simple. I was stupid. It was a lesson for me. I hope it will be the lesson for Rpgnow too.

 

[Glyfair]

RPGNow have emailed everyone that was affected (ie: everyone who stored their CC info on their server). If you did store your info there but didn't receive an email, most likely your spam filters stopped it.

Given that my CC# and info was on the google cache copy, I know my information was gathered. I never received and email from RPGNow, and I've kept an eye on my spam filtered email as well. So, there is a flaw in this somewhere.

 

[Le Noir Faineant]

RPGNow have emailed everyone that was affected (ie: everyone who stored their CC info on their server). If you did store your info there but didn't receive an email, most likely your spam filters stopped it. If you didn't store your CC info on the site but your CC info was on the google cache page, please let us know (as that could indicate a more serious problem).

Last I heard RPGNow weren't going to email *all* customers (since they've already emailed everyone was was affected), but that could change.

(I agree with you that they should have a note on the front page - but I can see why they wouldn't want to. If you were visiting a merchant for the first time, would you trust them enough to buy something if they had a note on the front page that they had been hacked in the past?)

Cheers,
Jason

Thank you, James. - It isn't that I would not understand their behaviour, but the damage is heavy, and since apparently there are many people whose info was stolen and that were not informed or missed the information, RPGNow will have to deal with many angry customers when these ill news spread over the the internet.

Luckily, not my cup of tea, but certainly, while the hacker attack is forgiveable to RPGNow, the crisis management strikes me as dishonest. - Not to start a war here, my other experiences with RPGnow were all excellent, but I think it's their duty to inform everyone.
Last year, White Wolf faced a similar situation, and they didn't hesistate to warn their customers.

Yours,

Rafael

 

[philreed]

Do they still do this now that MBNA was taken over by Bank of America?

I have a BoA account (several, actually) and they do this.

 

[Ogrork the Mighty]

... but shouldn't all RPGNow/RPGShop customers have gotten an email about this?

Yes, they should have. But that would dramatically affect sales and my guess is that's why it hasn't happened (yet).

Every customer who uses an online business should have the right to know when the financial information of that business has been hacked. Period.

Learning about this via this messageboard is inexcusable. I was going to buy something from RPGnow but I'm not because of this very shoddy business decision.

 

[philreed]

Learning about this via this messageboard is inexcusable. I was going to buy something from RPGnow but I'm not because of this very shoddy business decision.

Check around. A lot of publishers (including Ronin Arts) have their own PDF stores now. I know that my own Ronin Arts store never sees your credit card information.

There was a thread somewhere here that listed publishers with their own PDF stores. If I can find it I'll give you the link.

 

[PapersAndPaychecks]

Check around. A lot of publishers (including Ronin Arts) have their own PDF stores now. I know that my own Ronin Arts store never sees your credit card information.

Incidentally, if you're concerned about handing out credit card details, Ronin Arts also accepts Paypal.

 

[Ogrork the Mighty]

I never really gave much thought to using Paypal for anything other than Ebay. Now I will as it seems like a good idea.

One question: do you still earn points on the credit card you use that's linked to your Paypal account?

 

[philreed]

One question: do you still earn points on the credit card you use that's linked to your Paypal account?

I think you do, yes. (At least, I have. Maybe it depends on the card, though.)

 

[Bacris]

... Didn't intend this as a "pimp my site" post, but as a discussion... regardless, post removed and apologies if it was taken that way.