I think the reason that 4E is having a hard time gaining acceptance, particularly among the core audience, is because the majority of the people wanted refinement, not reinvention. Had you given them that, there wouldn't be as much discontent right now.
That only holds if retaining the existing core was a consideration. Since before the launch of 4e, I have assumed that it was not.
Really? Didn't you write Grim Tales? Did you do no advertisement for that?
Advertising? Sure. A little bit. Within my non-existent budget, I showed people what I had to offer (Low magic, high adventure).
At no point did I suggest that folks who did not want what I was offering simply needed to be properly re-educated into wanting something they did not want.
But my business model was predicated on serving a perceived need, not on convincing people that they needed my product. Just that it
existed.
That is the way the world works bro.
Sometimes marketing is about identifying the consumers wants/needs and then making the product. "It sells itself!" they say of such things.
There's some give and take between the two approaches.
I mean, you have to admit that you have a bit of wiggle room, as a marketer, between the task of selling me on the next edition of D&D and, for example, a handy-dandy device that can scramble an egg while it is still inside the shell. One of those tasks is just slightly more uphill. If I had my choice of which product to market, I am more inclined to go with the product that actually addresses a market demand.
So no, the marketing world doesn't entirely revolve around the task of convincing people that they want to buy something they don't want.
You pick the hill, you pick the slope.
I have yet to meet the marketer who can convince me that I want something that I don't actually want, although Mr. ShamWow is making a serious run for the money.
And what does the customer want? If I ask 10 of you what you want in a RPG I'll likely get 5 different answers. If I take those answers, measure them, and apply the results, I bet we start to get a RPG that is different enough that suddenly the edition wars begin.
I assume this question was addressed at the beginning of 4e development and you've produced the product that you want to sell, targeted at the market you want to sell it to. If that's not the case... What do you think went wrong?