That's what got them into such trouble however in the first place. It was the in-house group that actually managed to produce what made it to market (albeit the folks who coded the majority of the builder are no longer there).
Are we talking about 4E's e-tools? If so, I wasn't aware there was an outsourced part of that. Which was it?
Of course part of not being a software company is also knowing how to manage outsourcing and ensure accountability, how much you're spending on what, etc.
Well, yes. Outsourcing is not a cure-all by any means.
I suspect that the new Neverwinter Nights game, with its fancy scenario builder, is a clever experiment by WotC in outsourcing the Virtual Tabletop. If Cryptic makes a go of NWN, it should be a relatively short step to turn the scenario builder into a working VTT.
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