I understand his frustrations.
Over the years the publishing companies have been supporting (and respecting) fan sites less and less.
The WotC "Official" fansites (e.g, Athas.org, Birthright.net, TequilaStarrise.net., Alternity.net, etc.) have been getting less and less feedback and help from the company. This is sad since these sites are keeping unsupported campaign settings alive just in case WotC decides to bring them back.
I personnally don't think this is all the fault of the officals at WotC but most likely a reflection on the influence of the parent company in the situation. "Make money or else." Its sad when business takes over from personal interaction and relationships in something as personal as a RPG.
In the past there was a more personal feedback system and it kept the company in touch with the fans but no it looks like they are getting more and more impersonal about how they are doing business. Such is the power of the dollar I guess. *Sigh*