To me it's easy to compare WotC to other companies for "what to do" and "what not to do". But it seems to me that a lot of what generates the "what not to do" sentiment in WotC over other companies is because they're doing more than the other companies and attempting more challenges than other companies.
The deficiencies of the CB aside, it's a monumental program that works with a huge library and from what I've seen something that other companies haven't even attempted. Why not embrace the innovation they're attempting and give them a chance to make it excellent instead of villifying it for not being perfect?
Ah, but this is where things got off the wrong foot in the WotC apologia on page 1 by Lancealot straight away.
You see, the whole point of MerricB's post is not to say how lousy WotC is compared to other companies. His point is (and here his history as an enthusiastic supporter of them
in the past must be seen as implied) how lousy WotC behaved in
2010 as opposed to the great company they were in previous years.
The Character Builder is a case in point. Your appeal to how we should all be greatful to WotC putting out a semi-functional CB, given that
other companies have not even attempted to offer likewise, nicely avoids the elephant in the room: WotC replaced
their own functional CB with one that didn't perform nearly as adequately. THAT is the issue. Not WotC vs. others. It's WotC vs. themselves.
And then WotC can easily be seen as looking rather poorly compared to what they pulled off in previous years. They are in that sense competing against their past self. The Pathfinder RPG is nothing if not the perfect illustration of WotC competing against their own past, a past they left behind for better or ill. Paizo is nothing if not a very successful effort to mimic a very successful WotC of the past.
And even with that said - the question to ask is
still not whether WotC in 2010 is preferable (or not) to other companies in 2010 like Paizo. The question remains, and always has been, whether 2010 was a good year for
WotC itself when measured against their past achievements.
May I add how there's
nothing new to this perception. Perspective people,
perspective!