Daniel D. Fox
Explorer
Hey gang,
In my last update, I indicated we were pausing international orders to have our distributor repackage everything in preparation for better packaging. Great news - the new shippers (boxes) arrived earlier this week, everything is wrapped up nice and neat with bubble wrap and the thread-reinforced tape has been applied to all boxes.
So what does this mean for you?
In the next 24-48 hours, our international backers will begin to receive tracking IDs, as the books will be departing the facility later today!
International Backers: You will receive a separate email for each of the books and swords you ordered. However, there is one caveat: books will ship as 'bound printed matter' with a declared value of $10. This value is under most countries' thresholds for duties and taxes, so you shouldn't have incur any additional charges.
We have been assured by our distributor that duties for bound printed matter are generally the exception, and not the rule. In case of customs charges, please contact us direct with a receipt of duties, and we will issue you a reimbursement through Stripe or Paypal (whichever method you prefer).
Please note that we have taken every precaution to ensure expedient and reliable shipping. Bundling books together was extremely cost-prohibitive, but bundling them separately allowed us to upgrade the packaging to the strongest packaging money could buy.
The mailing process can be frustrating. Understand that until you receive the email notification, we do not have the ability to track down your book until its in transit. Simply put, if you haven't received your tracking ID yet, we don't have it yet, either.
For questions beyond this, do not respond in-line or by private message on our Kickstarter or web forums. Please reach out to us direct at daniel@grimandperilous.com so that we can respond faster. Daniel will personally be watching Kickstarter and the forums for miscellaneous inquiries, but we have others monitoring the email address above who can respond within 24 hours of submission.
We are beyond thrilled to get this book into your hands, and would love it if you'd share a picture of you with the book on social media. Please visit our Facebook page and tag us - we'd love to feature each and every one of you holding a copy of ZWEIHANDER in-hand. The most creative picture will net a handful of winners a special surprise!
Thanks, and we can't wait to hear about your grim & perilous tales using ZWEIHANDER! Join the conversation over at our web forums, and tell us about your experience.
-d.fx
p.s. stay tuned on our Facebook page, as we're going to be making an announcement in the next few weeks about what's up next for Grim & Perilous Studios!
In my last update, I indicated we were pausing international orders to have our distributor repackage everything in preparation for better packaging. Great news - the new shippers (boxes) arrived earlier this week, everything is wrapped up nice and neat with bubble wrap and the thread-reinforced tape has been applied to all boxes.
So what does this mean for you?
In the next 24-48 hours, our international backers will begin to receive tracking IDs, as the books will be departing the facility later today!
International Backers: You will receive a separate email for each of the books and swords you ordered. However, there is one caveat: books will ship as 'bound printed matter' with a declared value of $10. This value is under most countries' thresholds for duties and taxes, so you shouldn't have incur any additional charges.
We have been assured by our distributor that duties for bound printed matter are generally the exception, and not the rule. In case of customs charges, please contact us direct with a receipt of duties, and we will issue you a reimbursement through Stripe or Paypal (whichever method you prefer).
Please note that we have taken every precaution to ensure expedient and reliable shipping. Bundling books together was extremely cost-prohibitive, but bundling them separately allowed us to upgrade the packaging to the strongest packaging money could buy.
The mailing process can be frustrating. Understand that until you receive the email notification, we do not have the ability to track down your book until its in transit. Simply put, if you haven't received your tracking ID yet, we don't have it yet, either.
For questions beyond this, do not respond in-line or by private message on our Kickstarter or web forums. Please reach out to us direct at daniel@grimandperilous.com so that we can respond faster. Daniel will personally be watching Kickstarter and the forums for miscellaneous inquiries, but we have others monitoring the email address above who can respond within 24 hours of submission.
We are beyond thrilled to get this book into your hands, and would love it if you'd share a picture of you with the book on social media. Please visit our Facebook page and tag us - we'd love to feature each and every one of you holding a copy of ZWEIHANDER in-hand. The most creative picture will net a handful of winners a special surprise!
Thanks, and we can't wait to hear about your grim & perilous tales using ZWEIHANDER! Join the conversation over at our web forums, and tell us about your experience.
-d.fx
p.s. stay tuned on our Facebook page, as we're going to be making an announcement in the next few weeks about what's up next for Grim & Perilous Studios!
