DonTadow
First Post
Ok, today it is official. Now, a few months ago i lost 200 bucks dealing with a vendor who told me my laptop was fixed but only damaged it further. I still had a gleaming hope for customer service but...
Today I decide that I want to play nwn 2. I bought it a few days ago and was only missing a video card that could handle it. My wife was suppose to buy me a video card for xmas, but bought a roomba and then found out I had already bought one. She returned the roomba, but amazon and the post office claims it was loss in transit. She's in her own customer service hades.
As for me, I decide to buy it out my own pocket. I find a great deal and microcenter and pricematch it at my local best buy, only cause its nearby. Normally i buy at newegg but i was impatient and wanted to play today, the price i got was comparible to what I'd get at newegg. I buy the x1950 ati radeon, best midrange in the market rightnow. I take it home, crack it open and after reading the manual and looking at the device, i realize it doesnt have a power connector. After examining the sticker i realize its not even the same card. It's a 1600 pro.
Furious, an hour after i purchase it i go to best buy and tell them. Even though they find a card ,which their geek squad confirmed had never been used, they tell me that they can't take it back or refund it though they are sure it probably came in the wrong package. This is confirmed considering that the 1600 pro at their store is 5 dollars more than the 1950 pricematched price, thus making it stupid for me to try to exchange something else and lose 5 bucks in the process for a new product. Best buy tells me that it is the manufactures fault, despite the fact that i point out that the packaging looks a bit different than the other video cards and has ROTH on it (one of only two video card boxes with that designation on it). So I ask what it means and she tells me she doesnt know *best buy manager. After some arguing and i believe a police call ( a couple police came in and casually brosed shortly after my tirade) they tell me to call the manufacture. Instead of going home i call the manufacture, whom tells me... you guessed it,... its best buys fault. The loops continues as the two dueling managers try to outwith each other with their effort to save their company 200 bucks. At this point I realized, the customer really doesnt matter anymore. WOW! I talk to the manufacture again, two more store managers and i go home sadly with my 1600 pro that i can't even use because it didnt even have a driver disk inside of it (the downloaded drivers crashed my system).
Part of my sadness isnt coming from the fact that who knows when i'll be playing nwn2, but the fact that both of these places didnt give a care in the world if they loss me and my 500 dollar a month electronic habbit. I obviousy will only buy online and microcenter now, but they really didnt care. Even when i talked to corporate at the best buy, they were the most robotic of them all, quoting the policy to call the manufacutre despite the result I told him I had with the manufacture. I would rather they tell me straight up, to screw myself as opposed to give me the end around that eventually leads to the same conclusion. So now I"m stuck without a working video card, out of 212.99 and with the realization that big companys that drive the mom and pops out of business are also turning customers into little more than numbers.
Today I decide that I want to play nwn 2. I bought it a few days ago and was only missing a video card that could handle it. My wife was suppose to buy me a video card for xmas, but bought a roomba and then found out I had already bought one. She returned the roomba, but amazon and the post office claims it was loss in transit. She's in her own customer service hades.
As for me, I decide to buy it out my own pocket. I find a great deal and microcenter and pricematch it at my local best buy, only cause its nearby. Normally i buy at newegg but i was impatient and wanted to play today, the price i got was comparible to what I'd get at newegg. I buy the x1950 ati radeon, best midrange in the market rightnow. I take it home, crack it open and after reading the manual and looking at the device, i realize it doesnt have a power connector. After examining the sticker i realize its not even the same card. It's a 1600 pro.
Furious, an hour after i purchase it i go to best buy and tell them. Even though they find a card ,which their geek squad confirmed had never been used, they tell me that they can't take it back or refund it though they are sure it probably came in the wrong package. This is confirmed considering that the 1600 pro at their store is 5 dollars more than the 1950 pricematched price, thus making it stupid for me to try to exchange something else and lose 5 bucks in the process for a new product. Best buy tells me that it is the manufactures fault, despite the fact that i point out that the packaging looks a bit different than the other video cards and has ROTH on it (one of only two video card boxes with that designation on it). So I ask what it means and she tells me she doesnt know *best buy manager. After some arguing and i believe a police call ( a couple police came in and casually brosed shortly after my tirade) they tell me to call the manufacture. Instead of going home i call the manufacture, whom tells me... you guessed it,... its best buys fault. The loops continues as the two dueling managers try to outwith each other with their effort to save their company 200 bucks. At this point I realized, the customer really doesnt matter anymore. WOW! I talk to the manufacture again, two more store managers and i go home sadly with my 1600 pro that i can't even use because it didnt even have a driver disk inside of it (the downloaded drivers crashed my system).
Part of my sadness isnt coming from the fact that who knows when i'll be playing nwn2, but the fact that both of these places didnt give a care in the world if they loss me and my 500 dollar a month electronic habbit. I obviousy will only buy online and microcenter now, but they really didnt care. Even when i talked to corporate at the best buy, they were the most robotic of them all, quoting the policy to call the manufacutre despite the result I told him I had with the manufacture. I would rather they tell me straight up, to screw myself as opposed to give me the end around that eventually leads to the same conclusion. So now I"m stuck without a working video card, out of 212.99 and with the realization that big companys that drive the mom and pops out of business are also turning customers into little more than numbers.
