Jester David
Hero
No, they should look at how companies running beta tests for ten times their numbers deal with feedback and see how they can adapt those methods.So... they should force everybody to play D&D on a computer so that they can automatically collect play stats from everyone's games? Because that's how video game companies do it. It's the whole reason public betas have become a big thing; before broadband Internet became near-universal among gamers, video game companies seldom did public betas.
Even simple things such as coordinating where feedback is posted on the message boards, posting lists of known issues and problems, having forms where people can submit problems could make receiving feedback easier.