Respectfully, I'm going to somewhat disagree with you here, a little, Kobold Boots. They merchandised and promoted an online game to TT
gamers, and whored out all the manuals and miniatures. After all, if it's an ONLINE version, don't you want the manuals to be PDFs or IRLs?
And what do you need miniatures for, at all?
IMO, they were far more interested in maximizing their profits with the new version, than respecting their customer base. In the ensuing confusion,
they lost a lot of people to Pathfinder, outright, and tarnished their image to many others, like me. They gave themselves this black eye, by trying
to exploit the situation for profit, at the cost of not only the version, but also their loyal TT gamers. There are a couple things they could have done. One was hold the release date till the VTT was better.