No Character Builder Update

[avin]

Except that, in this case, you were told in advance that the waiter might not smile at you and might not help you with your order. And you said you were ok with it ( when you signed the EULA ).

In this case, I'm saying to the waiter this is the last beer I'll drink on Wotc for a while.

No angry, no QQ, I'm just gonna find another bar who can keep the beer coming. May be back, maybe not. Life moves on.

 

[P1NBACK]

And why exactly do you expect them to, when they said in advance that they may or may not? Again, I hate to bring up the EULA every other post, but it never mentioned new books. What it basically said was "we'll update the DDI tools whenever we see fit".
That's why I disagree with you, even if I'd like to see some sort of compensation as well.

Well, apparently WotC doesn't agree with you (or the EULA I guess). They just refunded my month's worth of subscription.

Good . This goes to show good faith on the part of WotC and I'll happily keep my annual subscription going now. Great customer service and a classy decision by WotC.

 

[Njall]

Well, apparently WotC doesn't agree with you (or the EULA I guess). They just refunded my month's worth of subscription.

Good . This goes to show good faith on the part of WotC and I'll happily keep my annual subscription going now. Great customer service and a classy decision by WotC.

As I said before, I think that's a good business decision and a sign of good will, so I'm glad for you

 

[Stumblewyk]

I also don't pay for a waiter to bring me new beer when my glass gets emptied. I also don't pay for my steak to be make it there while it's still hot. I also don't pay for the waiter to smile and be friendly to me and help me with my order.

Yet, those are all things I expect when I go to restaurant. Hmmm. Are they obligated to do that? Nah. Of course not.

Will I go back to that restaurant if my steak comes out cold, waiter ignores my table, etc...? Nah. Of course not.

I'll still pay for my meal. And, I'll still be polite myself. I might mention something to the manager in hopes this doesn't happen to future customers. But, I'm definitely not going to be a customer anymore.

To be completely fair, the restaurant analogy just doesn't fly. It only works if you look at it like an all-you-can eat buffet where you pay one price for everything when you walk in the door.

In this case, you paid $6.00 on this trip. As part of the deal, you're entitled to EVERYTHING in the store (DDI Content) for that $6.00. The deal is just that whatever the kitchen makes is what you can get - sure, you might LOVE steak, but they just don't have steak right now. You'll have to make due with the chicken and a bowl of soup.

They're not obligated to provide you with steak. But they are obligated to provide you with food. They've done that - you can still get your Dungeon and Dragon magazines, you've still got access to the Compendium. Sure it's not the steak you hoped for, but they held up their end of the bargain by having food available on the buffet table.

Edit: I see you got your refund, P1NBACK, as have others. Good for you, and good on Wizards, but I suspect it has more to do with the squeaky wheel getting the grease than any kind of feelings of guilt that WotC owes you anything. =/

 

[P1NBACK]

As I said before, I think that's a good business decision and a sign of good will, so I'm glad for you

Thanks.

 

[jelmore]

Just want to echo this. Especially for creating new characters, things like the changes to racial ability scores are important. Still deciding if I just want to tell people about the changes or delay starting my KotS campaign a month.

If they want to take the choice not offered by default (i.e., a dwarf who wants to do +2 STR instead of +2 WIS), just have them adjust the scores by hand. That's how I made my last character.

 

[Ryujin]

To be completely fair, the restaurant analogy just doesn't fly. It only works if you look at it like an all-you-can eat buffet where you pay one price for everything when you walk in the door.

In this case, you paid $6.00 on this trip. As part of the deal, you're entitled to EVERYTHING in the store (DDI Content) for that $6.00. The deal is just that whatever the kitchen makes is what you can get - sure, you might LOVE steak, but they just don't have steak right now. You'll have to make due with the chicken and a bowl of soup.

They're not obligated to provide you with steak. But they are obligated to provide you with food. They've done that - you can still get your Dungeon and Dragon magazines, you've still got access to the Compendium. Sure it's not the steak you hoped for, but they held up their end of the bargain by having food available on the buffet table.

Edit: I see you got your refund, P1NBACK, as have others. Good for you, and good on Wizards, but I suspect it has more to do with the squeaky wheel getting the grease than any kind of feelings of guilt that WotC owes you anything. =/

I would say that a better analogy exists; cable TV. Years back, when I wanted to get a single channel, I had to buy a package of three channels. I didn't want the other channels, never even watched them once, but it was a requirement.

A couple of years later the cable provider unilaterally chose to preempt the one station that I wanted, but not the others, for NFL Football. There was no consultation and little prior notice that this would occur. When I complained they offered me, by way of compensation, one third of the additional fee for that channel package.

There's legally right, then there's morally right.

 

[Mapache]

And why exactly do you expect them to, when they said in advance that they may or may not? Again, I hate to bring up the EULA every other post, but it never mentioned new books. What it basically said was "we'll update the DDI tools whenever we see fit".

You are ignoring the actual middle ground between "we'll update whenever we feel like it" and "we absolutely, positively guarantee to update every month like clockwork". The reality is that WotC stated an intent to update every month, with legal language stating that this is not, in fact, an ironclad contract and that you do not have a legal right to sue them if they happen not to provide an update. People are perfectly justified in feeling irritated over not receiving part of the service which they were told they would usually get, even though it was not a legally-binding contract.

 

[JoeGKushner]

And why exactly do you expect them to, when they said in advance that they may or may not? Again, I hate to bring up the EULA every other post, but it never mentioned new books. What it basically said was "we'll update the DDI tools whenever we see fit".
That's why I disagree with you, even if I'd like to see some sort of compensation as well.

Because its implied that they will updated it every month.

Do you see the difference?

 

[Njall]

Because its implied that they will updated it every month.

Do you see the difference?

The only reason it's implied is that they did update it every month 'till now.
So if they provided a crappier service in the last 2 years, like updates that were 6 months away from each other or if they just updated whenever they felt like, people would not complain now?
It doesn't make a lot of sense to me, but if you say so...
Anyway, since it seems that they decided to refund whomever subscribed for september, I don't think discussing the matter further will do any good.