Personally, I think the 20 character limit is dumb. However, at this point, I would rather they work on getting the online CB stable before increasing the character limit. It still takes too long to load, etc. (Though admittedly, my computer is having internet problems of its own at the moment and its been about a week since I used the CB).
As for the import/export, this may well eliminate the need for more characters on the cloud. I have been succesful in importing characters from the CB Classic but it is slow at the moment -- though again with the caveat that it could just be my computer.
All in all, I am simply glad that they are communicating. I do think the online CB implementation was handled badly, but it does seem as though they are learning at least. As a customer, while it would be nice for all my problems to be fixed overnight, I realize that this is not realistic. Having concerns though, and not knowing if they are being heard and/or addressed though would be inexcusable. All I ever ask of anyone is that they try. Of course, if their best efforts ultimately prove unsuccesful, that's a great reason not to give them our money.