Of course, when the developers *were* saying things like that, and being very diplomatic and PR-friendly, they were immediately bombarded with accusations of "not giving any useful information" and "talking like politicians."
This comment seems less than productive, to me. People were unreasonable when they said stuff that didn't deserve it, true. However, they shouldn't have said the things they did in this instance. Poor behavior from one side does not excuse it on the other, and those engaging in PR (developers or otherwise) have more responsibility in this area than most.
I agree. As I said - in most industries, the customer doesn't get to talk to the developer for this very reason. Developers typically don't have the skillset developed well enough that they don't occasionally suffer from foot-in-mouth disease.
But, you see, there's a rock and a hard place here. A large segment of the public seems to have really wanted the developers to talk. So, you got the result of that - which was a certain lack of diplomacy.
It was, in my opinion, a bit of an error. However, that error occurred more than three years ago. I also think it is time to stop belaboring that error.
I'm not offended by it. However, catastrophic and others have come into the conversation saying how irrational it was for people to feel something in reaction to someone bashing the Plane of Shadow. I think that's incorrect, and I've stated why.
It is fundamentally impossible to give "unfiltered" opinion with diplomacy. Diplomacy is the art of careful filtering.
In the absolute sense of the word, you're basically correct. Of course, I think the fans were asking for unfiltered information on the course of the new edition, and you most certainly give that information unfiltered but diplomatically. Saying, "from the feedback we've gotten, not many people enjoyed something like the Plane of Shadow, and we're moving away from a design philosophy that embraces it" is actually more correct (I assume they got a lot of feedback, at least) than saying the Plane of Shadow is "the antithesis of fun."
One is your personal opinion of something from the past. That's nice and all, but I think D&D fans wanted to know where the game was headed. If you're looking for unfiltered information on that, the first statement is more than adequate. Yes, you're filtering your personal thoughts, but not the direction the game is heading, nor why.
You could even extend the comment to: "From the feedback we've gotten, not many people enjoyed something like the Plane of Shadow, and we're moving away from a design philosophy that embraces it. It looks like not many people were having fun, and so we're trying to make the game more fun to as many people as we can. Here's what we have planned:"
If you use the above statement, you can clearly see what they're doing, and why they're doing it. The reasoning is clear (they're basing it on feedback, with fun for the majority of players as their primary goal). When we talk about unfiltered information from developers, I don't think of it in terms of their opinions. I think of it in terms of shaping the future of the game, and why. And the paragraph above most certainly addresses that in an unfiltered way, but also diplomatically.
Yes, people will complain if something they like is being cut or altered. You can't stop that. You can most certainly get away from declarative statements about fun (or what is the "antithesis" of it).
As always, play what you like
