Lyxen
Great Old One
I don't think it matters at all how much or what the circumstances are. Either the DM is willing to force their preferred outcome onto the game or they're not. Despite it being fairly common practice, I don't think that's the DM's job. The best DMs are neutral referees.
It's not a question of "best" or "worse", it's your preference. And the term "referee" only describes a part of the DM's role in D&D.
You can't neutral if you're fudging the dice to push things for or against the PCs.
And again, it's your preference that the DM be neutral, not an absolute requirement of DMs in general. I have two main DMing mode, Lawful Neutral and Neutral Good, and players appreciate them both, but the second one is globally benevolent towards the PC, because the intention is for everyone, DM included, to tell a really good story.
I don't know about "want" but there are definitely some groups and players who are so used to being railroaded that when given actual, honest choices they're completely at a loss for what to do. They have been trained to look to the DM to see where they're supposed to go instead of making the choice themselves.
And again you are being judgemental here. First, there's nothing wrong about a DM making the story clear so that PCs can follow it, still making significant choices. Nothing. It might not be your preference, but there is nothing against it in any rulebook or any unwritten code of DM conduct. Second, no, these were very experienced players, used to making their own choices. It's just that when dropped in a vast world without a hint about what needs to be done, some players still expect that fate/luck will steer them. And again there's nothing wrong about this.
For decades I have run LARP games for hundreds of players, and we had a choice during the subscription as to whether players preferred to have a relatively guided story, a very open story, or no story at all. And we had excellent players in all categories, just because some players feel that the story is going to be better if in harmony with what has been put in place with the NPCs, rather than having to find their own adventure.