A fair complaint. However, not one that is unique to Wizards. In fact, perennial mismanagement of digital projects affects every business way, way, WAY outside the elfgaming niche.
Source: ... just read any book about software development written in the last 30 years, and probably for decades before that. (I mean heck, "The Mythical Man-Month" dates back to 1975! and was describing problems that were already old at that point.)
I'm not saying it's unique. Or that losing key people doesn't hurt any software project.
I'm saying WotC's failure on the VTT was particularly noteworthy in that it not only was hurt by the loss of those people, but the VTT
never happened at all. Which seems indicative that WotC never gave it enough resources/people to create it in the first place.
Which is kind of incredible given that it (as I recall) was supposed to be the centerpiece of the new edition. One of the guys I played with at the time was very well-off, and talked about buying laptops for the whole group when 4E came out so that we could use them to play, both in-person and remote, so as to take advantage of dynamic lighting and limiting sightlines to what our own characters could see. Supplanting our then-standard 4x8 Chessex Mondomat and hundreds of miniatures the group had collected for use.
So the complaint that 4e requires a character builder to work -- to me that's like complaining about nothing in particular, or complaining about an entire genre of games which, sure, OK, but then how is this specifically 4e's fault?
4E does not require a character builder to work. Like every other RPG I've ever played, I have done and can make characters just using paper books. In the last 4E campaign I played in a few years ago, none of us were particularly techie or motivated enough to dig up and get a character builder functioning, so all four players (two experienced, two complete newbies) and the DM just worked from physical books and PDFs.
4E does have such a large variety of options, and gives you so many opportunities to make choices and add new feats and powers, that this compounds and exacerbates the cumbersomeness of digging through the various books to find the feats and powers you want. 4E also, like 3E, published an absolute firehose of hardcover books full of options. Most other games, even complex ones, have nowhere near as many books full of character options.
I think
@billd91 is correct that 3.x is arguably even more difficult in terms of having more published options. But games with a really good character builder are rare, and basically everyone who regularly played 4E got used to using and relying on the character builder. So going without it feels like more of a PITA.
It sounds to me like 4e being a good game that you enjoy isn't enough for you, it also has to be generally acknowledged and validated by the community at large. I just don't see why that's so important to you. None of the games I enjoy the most are the most popular, or indeed official D&D by any means. Why do you need other people to give 4e the gold star?
No.
He's not asking for anyone to praise it.
He's asking for people to stop repeating derogatory canards about it, and coming into discussions of it JUST to crap on it.