Avoid this vendor!

[Sanackranib]

If you made your purchase online theres no need to look for their local BBB. Especially since you used paypal, where your account - unless its the merchant money market account - is a FDIC insured banking account.

Simply go to this website linked below and file a complaint. In the USA, Internet Fraud is handled on a federal level and the US government has setup a easy way of reporting such crimes.

http://www1.ifccfbi.gov

Waiting almost half a year and repeatedly trying to contact the company and then having them acknowledge the snafu yet several months down the road still no resolution and another bout of no responses sounds like fraud to me.

And the shuffling of the upper management sounds kinda weird anyhow. Folks caught with their hands in the cookie jar or something else?

Ditto for international commerce and federal courts are much more serious then local or state

 

[sinmissing]

A happy ending

Here is my experience with Citizen Games, happily resolved. I'm posting this only because I believe the Citizen Games deserves another chance:

This story starts in January of 2003. I wrote Citizen Games to inquire into when their Master Screen product would be back in stock. One of their staff said that there was no planned re-release of the item, but there was a secret cache which I could purchase via paypal.

I never saw the product. For thirty days, I politely tried to get in touch with Citizen Games, specifically the individual that replied to by first requests. Unfortunately, my patience hurt my efforts, because I waited longer than Paypal.com is willing to pursue claims against resellers. Once I decided that Paypal was the only way to get my money back, it was way to late. Paypal will only pursue claims within 30 days of the transaction. It had already been 45, and I was out of luck.

I recently received an email from the new management at Citizen Games. He listened to my story and promptly set about making things right. The long and the short of it, is that I got my Master Screen. I am happy, and I accept the apology of Citizen Games. Having made several correspondences with them, I believe when they say that one bad element marred the company’s honor. Considering this, I would be willing to do business with Citizen Games again.

 

[I'm A Banana]

Glad to see they've gotten it taken care of...I think I'm going to have to make a gratuity purchase at Kenzer, actually.

Was there any explanation for why this was a problem for so long, or did they kinda wish to not dredge up the past? Cuz I'd be interested in seeing just how that company got that bad in the first place, so I can be wary of detecting others that may be likewise.