Talk about some low hanging fruit. I do think it's about time Lorraine Williams' performance at TSR was re-evaluted. For years, she was the red dragon who put TSR to flame, but it wasn't until fairly recently that she's been given some of the credit for saving the company or running it successfully. I'm not going to argue she's perfect, she was responsible for TSR's financial structure which went down like a house of cards, but she's not the bugbear we all heard about either.That's definitely not how she came across to me when I read that book. Her former employees generally felt that she cared about their well-being. She was not a great fit for TSR, but she managed it better than Gygax and the Blumes; Riggs specifically states that he couldn't find a single employee who preferred working under them.
As far as Gygax goes, well, never meet your heroes I guess. Even though I've never had any hero worship for the guy, let's face it, I have some hard feelings about Cyborg Commando, I've always had some warm fuzzies for the guy for his involvment in creating D&D. But those warm fuzzies tend to go away whenever I learn about some of his behavior and it's like a cold splash of reality in my face.
Rose sounds absolutely delightful though.