Dell customer service lies, don't buy a Dell.

[Andreas]

I feel your pain...

 

[KenM]

Deception implies intent. There's a difference between lying and saying you'll do a thing, and then finding out you can't. it is the difference between lying, and beign a bit inefficient.

In any supply chain, there's a delay between when data is entered and when the chain can respond - in this case, it is entirely possible that the rep put in to have the thing shipped next day air, but it was too late to make the change.

Thats what Dell told me when I callled them yesterday. But they did not tell me "if it ships out later then expected, we will ship it out next day air." I was told "we will ship it out next day air.". If the company could not do something for a customer, then they should not have told the customer they could have done so.

 

[Trainz]

I work in a retail store.

Once, a customer ordered a part, and had to wait 2 years because of the the supplier. Not our fault.

2 years man. You waited 1 day.

 

[nerfherder]

Why do companies get away with lieing to customers like this?

I think you'll find the answer to be the same as that for "why do women lie to me?" and "why did my cousin lie to me?", but since you don't seem to like that answer, I predict you'll continue to ignore it and keep asking "why?".

Cheers,
Liam

 

[d20Dwarf]

I bought my laptop from Dell and have had it serviced, and have never had anything but exemplary experiences. Although as a small business customer, maybe I get preferential treatment...

 

[Umbran]

If the company could not do something for a customer, then they should not have told the customer they could have done so.

Dude, absolutism is not good for your blood pressure.

Cut 'em some slack. The rep thought they could do something for you. Turned out his information was just a touch out of date, so he was wrong. It looks like they made a reasonable effort to help you, and made an honest mistake.

The world is ugly enough with real dishonesty and intentional malice. We should not sour it further with ire when folks at least try to do the right thing, but fail, lest we find ourselves runnign out of people willing to even try.

 

[Bobitron]

Yeah! What Lindsey said!

 

[PowerWordDumb]

Promises Promises
Naked Eyes
(Pete Byrne/Rob Fisher)

Never had a doubt
In the beginning
Never a doubt
Trusted too true
In the beginning
I loved you right through
Arm in arm we laughed like kids
At all the silly things we did

You made me promises promises
Knowing I'd believe
Promises promises
You knew you'd never keep

Second time around
I'm still believing words that you said
You said you'd always be here
"In love forever"
Still repeats in my head
You can't finish what you start
If this is love it breaks my heart

You made me promises promises
You knew you'd never keep
Promises promises
Why do I believe

(instrumental break)

Arm in arm we laughed like kids
At all the silly things we did
You can't finish what you start
If this is love it breaks my heart

You made me promises promises
You knew you'd never keep
Promises promises
Why do I believe
All of your promises
You knew you'd never keep
Promises promises
Why do I believe

Promises
Promises
Promises
Promises
Promises

 

[KenM]

Dude, absolutism is not good for your blood pressure.

Cut 'em some slack. The rep thought they could do something for you. Turned out his information was just a touch out of date, so he was wrong. It looks like they made a reasonable effort to help you, and made an honest mistake.

The world is ugly enough with real dishonesty and intentional malice. We should not sour it further with ire when folks at least try to do the right thing, but fail, lest we find ourselves runnign out of people willing to even try.

Your right. I'll let this go. Too much other real problems in the world then for really small crap like this.

 

[Yig]

Fleetwood Mac's "Lies"

If I could turn the page
In time then Id rearrange just a day or two
Close my, close my, close my eyes

But I couldnt find a way
So Ill settle for one day to believe in you
Tell me, tell me, tell me lies

Tell me lies
Tell me sweet little lies
(tell me lies, tell me, tell me lies)
Oh, no, no you cant disguise
(you cant disguise, no you cant disguise)
Tell me lies
Tell me sweet little lies

Although Im not making plans
I hope that you understand theres a reason why
Close your, close your, close your eyes

No more broken hearts
Were better off apart lets give it a try
Tell me, tell me, tell me lies

Tell me lies
Tell me sweet little lies
(tell me lies, tell me, tell me lies)
Oh, no, no you cant disguise
(you cant disguise, no you cant disguise)
Tell me lies
Tell me sweet little lies

If I could turn the page
In time then Id rearrange just a day or two
Close my, close my, close my eyes

But I couldnt find a way
So Ill settle for one day to believe in you
Tell me, tell me, tell me lies

Tell me lies
Tell me sweet little lies
(tell me lies, tell me, tell me lies)
Oh, no, no you cant disguise
(you cant disguise, no you cant disguise)

Tell me lies
Tell me sweet little lies
(tell me lies, tell me, tell me lies)
Oh, no, no you cant disguise
(you cant disguise, no you cant disguise)
Tell me lies
Tell me sweet little lies
(tell me, tell me lies)