Don't use match.com for online dating. They mislead and lie.

[KenM]

I had a profile posted on match.com. I subsribed for a bit but i was not getting any good fits for me, so I canceled my account but left profile up to send/ recive winks, ect.. last week it said i had 2 emails from people, but i could not read them unless I subscribed. So I signed up for the 3 month, $50.00 package. I go to check the emails and they are from "bots" that want you to go to international dating sites, ect.. I called match.com customer service and told them I would not pay because your service was misleading and i want my whole account canceled.. They said they would take care of it. I told they speficially that I don't want to be charged for the first periord because it was misleading. They said they would take care of it. But they billed my card anyway.
I don't like it when a company lies to its customers, don't use match.com.

 

[Mycanid]

Yuck.

Sorry to hear about this Ken.

It's a major bummer when things like this are thrown at us.

No wonder your avatar is animal! I'd be playing the drums like that too!

 

[ssampier]

That really sucks.

I have been thinking of joining an online dating site since I live in a rural area.

Is there any that are reputable?

 

[reveal]

Match.com seems to have a history of this.

http://www.consumeraffairs.com/dating_services/match.html

 

[Greylock]

Uhmmm. Most of the online dating services have a similar model.

It's only misleading or lies if Matchdotcom is the one posting replies to your account.

 

[KenM]

Uhmmm. Most of the online dating services have a similar model.

It's only misleading or lies if Matchdotcom is the one posting replies to your account.

I'm not upset that I had to pay to read the emails, even if they are emails from bots. I'm upset that the person from match.com customer service told me that I would not have to pay when I called and canceled, but they charged me anyway. Another case of a company saying they would do one thing and then doing the total oppisite.

 

[drothgery]

Another case of a company saying they would do one thing and then doing the total oppisite.

I hate to tell you this, but given the stories you've posted here, either you have extraordinarily bad luck with customer service people, or it's you.

 

[reveal]

I hate to tell you this, but given the stories you've posted here, either you have extraordinarily bad luck with customer service people, or it's you.

If you look at the link I posted above, the practice that KenM is describing is very common for them, i.e. charging your CC without your permission.

 

[Bront]

If you look at the link I posted above, the practice that KenM is describing is very common for them, i.e. charging your CC without your permission.

Actualy, AOL is even worse with this. They've managed to track down the new numbers of cards that have been changed and charge them (which is illegal last I checked). Did that to my Fiance several times. They also charged her for her ex's account without asking either (Again, illegal). Leaving AOL was at one point like leaving a gang or the mob, but worse, since they often didn't relent even if you were dead.

 

[Bront]

I'm not upset that I had to pay to read the emails, even if they are emails from bots. I'm upset that the person from match.com customer service told me that I would not have to pay when I called and canceled, but they charged me anyway. Another case of a company saying they would do one thing and then doing the total oppisite.

If it was at the end of a billing period, the refund may not have been on the card. Check online, it may be there.

Unfortunately, Credit Card refunds are not instant.