E. N. World Gamer Cancelled?

[Morrus]

I'm afraid I still don't get what's happened. You're receiving back less than the value of the product you paid for and didn't receive? That wouldn't be right, no.

Just to clear it up - could you let us know how much you paid, how much you were offered back and what conditions (if any) were applied to it?

 

[Verequus]

I'm not sure what I have paid exactly - probably the same as everyone else. Can someone fill me up there? Otherwise, here is the complete text of the email, I've received:

"Hello,

It is with deep regret that I have to inform you that we will not be releasing any more copies of this magazine. We have been unable to sustain this magazine at its current level of profitibility. We are sorry about this and woudl like to apologise for any inconvenience caused.

As you have a subscription we would like to present you with two options for the remainin part of the subscription.

Option 1, As there are been 2 issues sent out and you have subscribed from issue one we will refund teh remiaing 50% of the subscription price.

Option 2, we will refund you the full subscription value (incl postage) if you wish to take in product rather than as a refund. So if you could complete the attached form with the books/ miniatures you would like to receive from us, we will get them sent out to you asap.

If you are unsure of what products we currently have please visit www.mongoosepublishing.com where all new and current products will be shown.


With option 1 we will refund $12.67

With option 2 you will recieve a store credit for $25.34

Please let me know which you wish to take up.


Regards
Mark Humphries"

 

[MatthewJHanson]

In the case of the EN Gamer, it would be for 4 magazines, not the six per year.

I think this is where the confusion lies. In theory EN Gamer was suposed to come out four times per year, not six, every three months. In practice I think issue one came out a little late, and issue two came out a little early, so they might have actually been closer to two months apart, which might have be why you thought you had subscribed to six issues.

P.S. I am also sad to see the gamer go. It seemed to do well at my FLGS.

 

[Verequus]

Actually, it doesn't matter, if the EN Gamer would have been published four instead six times per year for my argument (although I'm quite sure, that it was bimonthly): Instead four outstanding issues there would have been only two. The problem lies in the money, which I have paid, but won't be used in the production and delivery of the EN Gamer anymore. The $25.34 in my case.

 

[Morrus]

I'm still confused.

So, you paid for 4 issues. You got two, and they offered to refund you half of your subscription, that being the cost of the other two? That sounds eminently fair.

And it appears they've offerered to give you the FULL subscription in product (i.e. you end up getting those two mags free) if you choose product instead.

Unless I'm misunderstanding something, I think they've gone out of their way to be very fair. What am I missing?

 

[MatthewJHanson]

Okay, here's my new theory about where the communications broke down.

Mongoose would only refund the half of the remaining money

(bold mine)

When Mongoose says they will refund half the subscription price, what I think they mean is half the orriginal subscription price: the price of all four issues (I still think quarterly). This is why it matters if it is four vs. six. If you recieved two, are were supposed to recieve four, then you have recieved half of what you paid for, and thus should get back half of what you orriginally paid. If you are correct and you were supposed to recieve six issues, than you would be entitled to more.

 

[Morrus]

It was a quarterly magazine - 4 issues per year. Seems the confusion comes because RuleMaster was under the impression that it was a bi-monthly magazine.

 

[Greylock]

Russell, I haven't followed ENWorldGamer from day one here on the board, but I sincerely loved the one issue I picked up at a newstand. Here in Memphis, TN of all places.

I have criticised PDFs a bit as not my cuppa, but if I knew a pay-to-download PDF offered all the goodies that one mag (Issue 2) had, I'd buy it unseen. Every single time, every single month. Why? I trust this crew, and your taste. Served me pretty damned good so far.

Figure out some way to keep Gamer going, and I'll keep sending in the $.

 

[Verequus]

Hmm, the problem seems to be that I don't know, what I've paid originally for the subscription - and I don't find the documents right now. If it were the $25.34, then it changes everything - it would be indeed a generous offer. And that EN Gamer was quarterly instead bimonthly - my memory hasn't served me right in this case.

To Greylock's suggestion: If the EN Gamer would be a PDF, then I would renew my subscription, too.

 

[Alzrius]

Hmm, I haven't received an email from Mongoose yet... :\