Pielorinho
Iron Fist of Pelor
My PhB started falling apart pretty quickly, too, and it doesn't see rough use. My 1E books, OTOH, lasted just about forever, until I lost them about eight years ago. I've seen a lot more 1E books in used bookstores than 2E books -- my guess is because the 1E books are bound so much better.
My customer service story:
Last year, I bought about $40 worth of dice from BR.Snasis games. They were for my brother's birthday; I ordered them in time to get them, but over and over and over BR.Snasis forgot to send them. Finally, after two months, I told them either to have them shipped the next day, or to cancel my order.
They shipped them the next day, and sent me the invoice by mail. Under price, the invoice said, "Free, due to poor customer service."
I've still not figured out whether that counts as good or bad customer service.
Daniel
My customer service story:
Last year, I bought about $40 worth of dice from BR.Snasis games. They were for my brother's birthday; I ordered them in time to get them, but over and over and over BR.Snasis forgot to send them. Finally, after two months, I told them either to have them shipped the next day, or to cancel my order.
They shipped them the next day, and sent me the invoice by mail. Under price, the invoice said, "Free, due to poor customer service."
I've still not figured out whether that counts as good or bad customer service.

Daniel