Yikes!Were you eventually able to get the issue resolved?
Also, how has WoW customer service been by comparison?
-G
Heh, forgot about this thread for a few days...
Anyway, no, it never got resolved. I basically felt that if they were going to give me the run around for a demo, I didn't want to try their game.
WoW, I only had a couple of issues that required customer service, and they were pretty helpful. Once, my internet went out for a month (after I had bought a time card), and so I couldn't log on. Once my internet issues were resolved, I emailed them to explain, and they gave a free couple of weeks.
The GM's in WoW are pretty good about getting back to you, even if you aren't online for a couple of days.