I'm not sure how that refutes my point. Yes, hero forge has a wide variety of options to fiddle with. It doesn't guarantee that someone is going to be able to represent their character -- a problem they don't have on a basic whiteboard with a token that just says "B" or whatever.
But, a "B" doesn't really represent their character either. It's just a marker. And, let's be honest here, do you really think that the WotC VTT won't support 2d, top down token views? Of course they will. The whole point of a VTT is to make it as simple as possible to get new users onto the system, and then offer options once people get comfortable doing things.
After all, you don't have to use Line of Sight - that's an optional add on in Roll 20, or just don't bother with it in Fantasy Grounds. OTOH, if you want to use it, like I do, then it's there to be used. The same is going to be true for 3d environments. Yeah, I'm not going to futz about trying to build things in 3d if it takes hours of labour. Just not going to happen. But, if they sell the next adventure module in the VTT, with the option of buying the deluxe 3d version, with all the maps properly done by professional artists? Oh yeah, I'd seriously consider forking over for that.
Then again, currently, WotC maps are very, very simple. I love
@Dyson Logos, I really do. But, on a virtual tabletop, those line art maps don't look very good. Which might not be a consideration for some people. That's fine. It is for me. I make and use pretty maps in my game. It's one of the main draws for using a VTT. If you're all about theater of the mind, why wouldn't someone use Zoom and a dice bot? You've got a built in whiteboard and every drawing tool you could need. Can share files. And very reliable.
There are a ton of basic VTT's that do basically just a chat module paired with a whiteboard and a die roller. WotC isn't really aiming for that market though I think. They're aiming for people like me who want a full bells and whistles VTT that actually works all the time with D&D. I'd be begging them to take my money at that point.