I know, but taking a multiple year subscription is kind of a "leap of faith" that Dragon will still be here by 2004, despite firings and shuffling in the industry.
It is just a little fustrating to be "dismissed" after my money is taken. Many times at the hardware store I work at, a regular customer will be upset when an item he just purchased yesterday is now on sale today. Everytime this happens, we reinburse the difference, because the returning customer's future purchases is worth far more than the difference.
And of course there's the rule on happy/angry customers:
A Happy customer will tell two people about your store,
An Angry customer will tell two hundred.