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Open Complaint to Peter Adkison

FWIW

From GamingReport.com:

"Peter Adkison, owner of Gen Con LLC, did attempt to satisfy both attendee and exhibitor alike when he walked the registration line giving away 1200 free entries to the show allowing people to skip the wait. Although an honorable gesture, this may have been done to late to satisfy many based on feedback from many we talked to."
 

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So?

pogre said:
As many of you have stated the problem in the lines were related to two factors:

1. Printers failing and the system crashing; and

2. Convention and temporary employees from Indy.

1) Writing.

2) [Ctrl] [Alt] [Del]

I don't see the problem...
 

I wouldn't underestimate the influence of the convention center itself on the process. I work in Philadelphia, home of the beleagured Philadelphia Convention Center....one of the largest ones around, and the subject of constant battling and speculation.

I've attended an Origins and WorldCon there. Both highlighted what an unmitigated disaster labor relations can become. Having six different unions, each with separate contracts, makes for some of the stupidest situations EVAR. Labor negotiations have led to fistfights between union leaders.

For example:
Originally in the Philadelphia Inquirer
The most recent problem occurred on April 24 when six Philadelphia police officers were dispatched to an exhibit hall during the setup of the Oracle Applications Users Group trade show, officials of the show said.

The show officials said they feared a fistfight was about to erupt between members of the laborers' and carpenters' unions over whose job it was to set up directional and informational signs.

There are plenty of tales of not setting up booths because only carpenters could put up the frames, but not the signs, and only electricians could change the light bulbs. And DON'T YOU DARE DO IT YOURSELF.

I have no idea what went wrong at Gencon this year, and it sounds like it really SUCKED for a lot of people, which is lamentable. But I've been to fan run conventions like Otakon, which rocked the house, and I've been to professional cons that did not. And I've been to fan run conventions which were abysmally run.

Examples: Otakon has never failed to impress me with their handling of queues and lines. People are shuttled through quickly and they improve each year. Bucconner in Baltimore has never forced me to take a long time to get a badge, either. Philcon, however, jumped the shark sometime in the 80s, and I haven't been back since.

Please let us know what PA says (or doesn't say), Joe.
 

I am glad I did not come. I was considering driving there and back on Saturday. It would have been 6 hours of driving for nothing. I do want to go next year, but we will see what the world brings next summer.
 

Re: So?

Steverooo said:
1) Writing.

A couple of people had made comments about 'just write things down'. Yes, they could go to a handwritten badge. Trouble is, I can handwrite a badge as well as a convention worker and not have to pay the entry fee. I'm sure the downtown Staples stocks the kind of plastic clipon used.

And how will you track the money? Do you trust Poorly Supervised Temp Worker #12 who suddenly has $4000 cash in his drawer and only a handwritten record of those payments? I don't. And how will the people with credit cards and debit cards pay?
 

Wow that sounds pretty freakin' awful! Cops would have had to pull me off the guy who said he's not taking any crap...well how's about taking my foot in your a**?

I haven't been to a con since going to my last Archon here in St. Louis. They brought in a new managment team to run the gaming and it was a disaster. On the fly adventures, games ran with munchkin DM's house rules and PC's from their home game, I had so little fun that I haven't been to a con in 10 years.
 

I've been to a number of conventions in my days (though never GENCON). If there's one thing I've learned, it's never, never, never, never, never go to a convention without pre-registering. Never, never, never.

I know that doesn't help those who got hosed this last week, and it certainly doesn't excuse what happened. Just something to consider for the future. (Though I'm sure I'm not the first to come to this realization. :) )
 

Re: Re: So?

WayneLigon said:


A couple of people had made comments about 'just write things down'. Yes, they could go to a handwritten badge. Trouble is, I can handwrite a badge as well as a convention worker and not have to pay the entry fee. I'm sure the downtown Staples stocks the kind of plastic clipon used.

And how will you track the money? Do you trust Poorly Supervised Temp Worker #12 who suddenly has $4000 cash in his drawer and only a handwritten record of those payments? I don't. And how will the people with credit cards and debit cards pay?
In that type of situation you do it and suck up any losses incured because a few people are dishonest. In fact they probably lost more business from honest people leaving the lines than they ever would have because of a few people using forged passes. Even if the passes literally were handwirtten on normal peaces of paper, i.e. rediculously easy to copy, I bet 98% of people would not go through the trouble of obtaining their own plastic sleave just to sneak into the convention. If the tills are a concern you put a supervisor in the area to keep an eye on things

That night you fix the problem and inform attendees with "temporary" passes to pick up official ones by the noon the next day. The situation described here was not acceptable in any way.
 
Last edited:

Yes, the four hour wait was inexusable. More inexcusable was the aforementioned "Customer Servitude" guy who shouted at us, every tirade punctuated by screaming "REMEMBER, WE WANT YOU ALL TO HAVE A GOOD TIME!!!!!!!!" Then he would send his minions to throw tchatchke at us...little foam demon head keyrings...I'll give that a moment to sink in before I point out how ironic and borderline sadistic this was.

Kinda makes you wonder...just where did he get these? Could it be......satan! (cue Church Lady music)

I was ready to join the likes of Jack Chick after this fiasco. Next year, they should offer Exhibit Hall only passes and sell them at the door to the hall.
 

Re: Re: So?

WayneLigon said:


A couple of people had made comments about 'just write things down'. Yes, they could go to a handwritten badge. Trouble is, I can handwrite a badge as well as a convention worker and not have to pay the entry fee. I'm sure the downtown Staples stocks the kind of plastic clipon used.

What did they end up doing for the RPGA judges? I know a number of them did not get their badges by the end of the first day.
 

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