Open e-mail to Johnny L wilson

[hammer of ulric]

Hi Johnny

Lets try this again shall we?

Why can't you send me my magazines? I've paid for them, we have been told previously they are sitting in a warehouse waiting for money to move so they can be delivered. Why no answers on your website?

To say we will not get what we have paid for without any explanation simply beggars belief. I, and hundreds like me across Europe, entered into a contract with Hasbro. When Hasbro sold you the magazines, that contract was transferred to you.

I accept that you may be having difficulties fulfilling the contract, but you are now in breach of that contract.

Subscribers have suffered losses for that breach, in that we have been forced to buy both Dragon and Dungeon at news-stand prices, £3.99 and £5.99 per issue in the UK. To further agravate the problem, must of us found out about the problems so late that we have not been able to find some of the missing issues.

Many of us have made numerous phone calls to Hasbro, and the distributor, which has a further cost.

Are you prepared to make payments against all of this?

Exactly what can you tell us? At the moment all we get us rumour, and a slow drip feed when people pass on your personal replies to their enquiries. That is not acceptable from a business so keen to take our money.

Regards

 

[Merlin]

Thanks, I hope this brings some clarification...

I assume you keep us informed about the results

 

[physicscarp]

Clairifcation

First off, I hope you get your magazines. Whenever stuff like this happens, it sucks for everyone involved. Unless Pazio was blatantly trying to rip you off, which I don't believe for a second.

However, I want to clarify something.

Hammer said:
Subscribers have suffered losses for that breach, in that we have been forced to buy both Dragon and Dungeon at news-stand prices, £3.99 and £5.99 per issue in the UK.

The only losses that have been sufferred would be the amount of money paid for the undelivered magazines. Even though the situation stinks, no one forced anybody to go buy the magazines elsewhere. I understand the "collector" mentality, as I'm sure many on this board do, but the decision to purchase the magazines from another source was up to each individual customer.

Again, sorry to hear about your troubles.

Carp

 

[hammer of ulric]

Re: Clairifcation

The only losses that have been sufferred would be the amount of money paid for the undelivered magazines. Even though the situation stinks, no one forced anybody to go buy the magazines elsewhere. I understand the "collector" mentality, as I'm sure many on this board do, but the decision to purchase the magazines from another source was up to each individual customer.

Not true. Losses under breach of contract include the cost to put me back where I would have been had the breach not occured. For example: I incure bank charges because my employer underpays me. I can then sue him for those charges as a loss against his breach of my contract of employment.

Paizo have now said they cannot deliver my missing mags, so my losses include the additonal costs of acquiring them elsewhere.

Hammer of Ulric

 

[jaerdaph]

I believe Johnny Wilson has stated on these boards and elsewhere that it's your own country's laws about not sharing people's personal information between companies that is holding up rectifying the situation.

Anyhow, I do hope you folks in the UK get your magazines soon

 

[Merlin]

I repeat it once more, the whole thing has nothing to do with any privacy laws at all. It just a money issue between companies (and inside companies). So forget the privacy stuff...

About the additional costs I have to agree with the hammer of ulric. Because I have to assume that I won't get the issues I missed and I actually like to get each issue (that why I make a subscription, isn't it) I now have to order back issues. And they are much more expensive. Furthermore, this way, we won't get any 'subscriber only' benefits.

That sucks...
And not being informed a bit sucks even more!

 

[Spud]

I cant see how this is to do with the Data Protection laws. Anyway even if it is, it doesnt stop Pazio actually telling people about the problems they are having, even if its through their website.

We are lucky we have access to the web and at least know something about whats going on. What about those subscribers that dont? They must be really pissed off.

After all this I certainly will not be buying Dragon again. Alas Dungeon is just so much use that I will probably keep buying it. Under sufferance.

 

[Ranger REG]

Alright. Let's assume you are right.

Which of the companies holds the money?

Which of the companies holds the information to determine the the subscribers' accounts?

If the same company has both money and subscribers' accounts it would be easy to refund the balance.

If the one company has the subscribers' accounts and the other holds the money, then there may be in a quandary.

Correct me if I'm wrong.

 

[Spud]

Who knows?
No one from any of the three companies are tellimg me anything, despite numerous attempts to contact them.

As far as im concerned all three companies now have my details so there should be no reason to stop them
A) Getting in touch
B) Refunding my money
or C) Sending me my magazines.

 

[Merlin]

Well, who has the money. I think that's the question.

I can just guess, although there are some reasons for the guess.

I assume the distributor (can't remember the name) has the addresses.
Hasbro UK has the money.
Paizo has the magazines.

Then you see the problem. Hasbro UK does not want to give up the money. The distributor does not give out the address until he's paid. Paizo cannot send the magazines without the address, and probably would not because they don't have the money.

That's just my guess, but I think other constellations don't make sense.