I took a look at HeroLab and I think I will stick with PCGen. It looks to me that it could get pricey by the time I add on the supplements and such. Especially since even with two licenses I typically have at least three machines I like to install software on at home. Each typically only used by me, but each serving a different purpose. I'd rather put the money towards source books or half of an Adventure Path.
Reviewing the licensing page gives me further reasons to be hesitant. I certainly respect one wanting to protect their product, but the two machine limitation, license needing reactivated after an OS reinstall or potential upgrade - coupled with a remote check-in that may or may not cease to function should the Hero Lab makers fall on difficult times are turn offs. When I pay money for software I expect it to work with a minimum amount of hassle needing to jump through licensing hoops.
All valid concerns. Allow me to provide a bit more information for you to consider...
We realize lots of gamers have a second computer, which is why the basic purchase includes support for two different computers. We also realize that more and more gamers have a third - or sometimes fourth - computer that they use regularly. For situations like this, we offer additional secondary licenses for $10. This basically allows you to run Hero Lab on a third or fourth computer for a small, one-time cost. All add-ons purchased through the primary license are fully accessible via all secondary licenses.
There's a great deal of complexity in developing quality software. It's even harder to keep things constantly updated for a growing, evolving target like Pathfinder. We believe Hero Lab offers a great deal more ease of use, power, and flexibility than the free alternatives. Many will find the cost of Hero Lab well worth the investment, while some will prefer to use the free tools. Everyone will weigh the tradeoffs slightly differently, which is why we make Hero Lab freely available for full evaluation. That way, everyone can take all the various tools for a test drive and make their own determination.
The license reactivation process is handled through a simple wizard and takes less than 30 seconds to complete.
With regards to your concern about the company disappearing sometime, all I can do is provide some historical perspective. We've been in business for 16 years now. We've been selling software tools for tabletop gaming for 12 years, and we've grown every year. Dozens of other companies purporting to do the same have come and gone during that time, but we're the only ones who've made it through.
Over those 12 years, we've earned a loyal customer base by doing our best to treat everyone well. Have we made mistakes? Heck yeah! But we've learned from them and made corrections. We have two new products rolling out over the next 12 months, and we've secured licenses with many prominent publishers in the industry. So they clearly believe in us, too.
We're not going away....
