I don’t know if it’s just the fact that the game focuses so much on the town and its people or if it has something to do with the fact that the players are involved with making the NPCs or what. Probably both, I expect… but it made the game very memorable and made Stonetop feel like a real, lived in place.
Oh yeah, absolutely. I guess I'll share a little tale now that I'm at my computer.
My Sunday game's characters are, in the classic fantasy trope, all orphans. One is a 20something Heavy named Wiland, a big brute of a guy who was born to a miner in the nearby "town" of Gordon's Delve - which in Stonetop is a wretched hive of scum and villainy. We'd established during session 0 that he left the Delve after his mom died of consumption to try and find something better, and found that in Stonetop.
Now we were back in the Delve, trying to find a skilled engineer to help them design a mill to harness a fire-spirit they'd made friends with previously. During the journey, I'd asked Wil why he was really not looking forward to going back, and he told us about the guy who was like a brother to him (and maybe more) he had to leave behind, Ral.
Wil uses the core move Know Things to try and recall who would be best of the town's bosses to approach about making a deal to trade Stonetop's whiskey, and he rolls a miss, so I say "yeah, you remember who runs the drinking dens in town - it's Smiling Ffrances, why is that real bad news for?" And that's when we learned that Wil worked for him as a bruiser and ducked out without ever making things clear.
So of course when the Blessed goes in to try and make a deal with Ffrances, Ral is there as his main bruiser. Which led to a moment in an alley where Ral follows them down ("you hear heavy footsteps coming up fast behind you all and a voice growl out 'Wil'"), and a whole spate of recriminations that turn into Ral coming at Wil with fists up.
And Wil just lets him punch. And then folds around him in a hug, and we have two big men sobbing out their pain and loss of what could've been. We'd just established these relationships and NPCs, but they felt so
real and meaningful.
Then a big part of that expedition turned into "Get Ral and his sister and his sister's prospective husband tf out of the Delve."