Is this Rob? Thanks, we take our customer service very seriously for two reasons: 1. You should, and 2. We always get the worst customer service ourselves so we especially try to keep our customers from suffering the same fate.
On that note, if you've contacted us or ordered and we haven't responded within two days - re-send your note. Something happened in cyberspace. I do my absolute best to respond as soon as possible. And please remember to allow your Spam-blocking software to accept our e-mails, that's our # 1 problem with not getting messages. Unfortunately, we don't know we've been blocked.