Why I refuse to support my FLGS

I buy from BN.com, almost exclusively. Why? Plain and simple, I can very nearly get two books for every one I could get at the LGS or the brick-and-mortar BN. Shipping costs me nothing on most books, I just have to wait two days. Even the books that BN has at less than the $25 break point, I just buy a $3 easy reader for my 4-year-old.

There has been an apparent trend, lately, for WotC to delay releasing their books to "the big guys" for almost a month after the LGS release date. Well, as their pre-3E study showed, most of the sales happen in those first 30 days. By the time Heros of Battle rolled into bn.com, I just plain didn't care anymore. I was all hot-and-bothered by the time of publication, but sometime before it made bn.com, I just emotionally gave up on it. Too bad, too, since it was one of the two or three WotC releases I was most hyped about. Oh, well.

To get me to support my LGS, they would have to approach (not match) the prices I could get at bn.com. Take DMG2. I never viewed it as a $40 book. BN.com had it at $27, so that's what it was, in my mind. I'd have paid $32, maybe $35, for the convenience of picking it up "on-demand" and the intangibles I could get from the LGS. But I won't pay $40. That's above the value I place on having the LGS. Two days isn't a big deal to wait. Heck, considering I just received my DMG2 on Tuesday, apparently almost a month isn't worth the $13.

The store personel would also have to shape up a bit. It's mostly staffed by high-school/college-age boys. They stand behind the counter, wearing ratty t-shirts and hats, with their pants low enough to show their underwear and chat with their pals. When I try to get their attension to buy something or ask a question, it takes ten minutes to get their attension -- I was actually psyched enough about the DMG2 that I was going to buy it there, but was short enough on time that I couldn't wait for their attension. And when I do get the chance to talk to them, they treat me like some complete tyro instead of someone who has been gaming since before they were born (I usually go in after work, on over lunch, so I'm wearing a dress shirt and slacks, but that's no excuse). I've met the owner, and he's nice enough. He could stand to wear a clean shirt and decide whether he's going to grow a beard or shave regularly, though. And most of the people who are sitting at tables gaming are either emitting a strange odor, are visibly unclean, or are audibly pontificating about how much some system sucks. The store itself has an excellent selection and is well-maintained, though.
 

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Dannyalcatraz said:
Heck, when I started gaming, (in Denver) I had to go into a Hobby Shop (you know...trains, planes, slot cars).

I'm surprised you had trouble finding a game store in Denver! How long ago was this? There've been five or more stores emphasizing what I'd call 'fantasy hobby games' (minis, CCGs and RPGs) for more than a decade.
 

Someone asked what businesses besides gaming rely on the kindness (or whatever) of their customers?

Radio Controled Modling
Model Trains

Just to name two. These same kind of conversations come up with them all the time. See my post above.
 

BelenUmeria said:
Gamestores reinforce gamers. They are a melting pot of ideas, a place to find new games, and discuss the hobby with others. Gamestores make gamers. Without them, we will see an end to the largest influx of new gamers to our hobby, until the current generations are all that remains.

Some do that. Some don't. If you have one near you that does what you say, then i am happy for you. Truly!

However, your experience is not my experience. Apparently, its not the experience of quite a few others.
 

Mercule said:
I buy from BN.com, almost exclusively. Why? Plain and simple, I can very nearly get two books for every one I could get at the LGS or the brick-and-mortar BN. Shipping costs me nothing on most books, I just have to wait two days. Even the books that BN has at less than the $25 break point, I just buy a $3 easy reader for my 4-year-old.

There has been an apparent trend, lately, for WotC to delay releasing their books to "the big guys" for almost a month after the LGS release date. Well, as their pre-3E study showed, most of the sales happen in those first 30 days. By the time Heros of Battle rolled into bn.com, I just plain didn't care anymore. I was all hot-and-bothered by the time of publication, but sometime before it made bn.com, I just emotionally gave up on it. Too bad, too, since it was one of the two or three WotC releases I was most hyped about. Oh, well.

To get me to support my LGS, they would have to approach (not match) the prices I could get at bn.com. Take DMG2. I never viewed it as a $40 book. BN.com had it at $27, so that's what it was, in my mind. I'd have paid $32, maybe $35, for the convenience of picking it up "on-demand" and the intangibles I could get from the LGS. But I won't pay $40. That's above the value I place on having the LGS. Two days isn't a big deal to wait. Heck, considering I just received my DMG2 on Tuesday, apparently almost a month isn't worth the $13.

The store personel would also have to shape up a bit. It's mostly staffed by high-school/college-age boys. They stand behind the counter, wearing ratty t-shirts and hats, with their pants low enough to show their underwear and chat with their pals. When I try to get their attension to buy something or ask a question, it takes ten minutes to get their attension -- I was actually psyched enough about the DMG2 that I was going to buy it there, but was short enough on time that I couldn't wait for their attension. And when I do get the chance to talk to them, they treat me like some complete tyro instead of someone who has been gaming since before they were born (I usually go in after work, on over lunch, so I'm wearing a dress shirt and slacks, but that's no excuse). I've met the owner, and he's nice enough. He could stand to wear a clean shirt and decide whether he's going to grow a beard or shave regularly, though. And most of the people who are sitting at tables gaming are either emitting a strange odor, are visibly unclean, or are audibly pontificating about how much some system sucks. The store itself has an excellent selection and is well-maintained, though.

It comes down to support and seeing the big picture. They can afford to sell at such a low price now, until they run a good number of LGS's out of business. Once this occurs then the prices can be adjusted/raised to whatever they want because they lack competition. (See Airline INdustry, Third Party Video Game Industry, Car Industry, Pharmacuitical Industry ect). Paying full price helps keep things balance for as long as it can. There's no way LGS is going to get low prices because of high inventory as the Bns and Amazon's do. At the very least you should be buying your products from Enworld, Doordice or any of the other online small companies. This helps keep this industry honest. So what if you got to pay 5 or 10 bucks now more for a product, its better than paying 30 to 50 dollars more once the smaller stores go away.
 



Someone asked what businesses besides gaming rely on the kindness (or whatever) of their customers?

Radio Controled Modling
Model Trains

You can buy supplies for both of those hobbies online as well.

Look, are the megacorps going away? No. It's the American way. Mom and pop shops need to adjust to current business climate. There is nothing moral or personal about this issue. It's dollars and sense (pun intended).

For example, using the model train hobby as an example. There is a trani hobby store pretty close to me. While they sell paint and supplied and trains, they also do a LOT of repair work. The owner is always working on something when you go in there. He is offering a service that the large corps can't.

And that's really the key. Instead of crying about the small stores going out of business, they need to adjust. "Only the strong survive" is the order of the day.

Gaming stores need to offer something that Amazon can't. Why try to compete with their prices when you know there is no way you can. It's a losing battle. So what does a LGS have that Amazon doesn't? For starters, they have tables and chairs and a roof over your head. They have community. In my experience with LGS's, the extent of this is people (including some unsavory types) loitering at the store. I haven't been to a store that has really embraced the community.

Set up tournaments with cash prizes. Maybe try pay-to-play RPG campaigns. With the money, you can build sets, make nice character sheets for people, get an artist to draw their characters, provide all the minis, etc. Start a membership and give members something cool every month or access to special events or previews to new products. Let members borrow books for a fee.

Whenever these topics start, all you hear about is doom and gloom about the LGS but I never see any of these stores do anything different.

You can't compete with Amazon or Walmart or any other megacorp and they aren't going away. Get over it and start getting creative.
 

I shop at my local FLGS. I do not have slavish loyalty such that I will never buy anything online, but I understand the need for LGSs and would like to see them continue to exist. It is fine to always want the lowest price, that is a natural thing; but I realize that the places with the lowest prices won't always serve all my needs.

My FLGS allows me a place to browse a book before I buy it. I can look at the actual minis I buy and be sure the ones I am getting don't have flaws - not things you can do easily online. My FLGS allows me to special order and pre-order items, not something large stores like Toys R Us will let you do. I no longer use my FLGS for gaming space, but I used to. Can't do that at Toys R Us or Borders.

My FLGS is not a charity and I will not support them if feel they are trying to gouge me or do not provide me with good customer service, but I am willing to pay a little more to get those things I cannot from other gaming sources.
 

PJ-Mason said:
Some do that. Some don't. If you have one near you that does what you say, then i am happy for you. Truly!

However, your experience is not my experience. Apparently, its not the experience of quite a few others.

I have a great gamestore and for several reasons:

1.) Large, well-run gameroom. The store is clean and they only allow bathing customers to spend time in the gameroom.
2.) D&D Dinners: The gamestore hosts a dinner after hours once a month just for gamers. We can to socialize, hang out, tell stories and they stay late for us!
3.) 20% discount on pre-orders and we do not have to pay shipping and will receive it at the release date.
4.) Owned and run by hot women who wear mini-skirts.
5.) They ask gamers what books, dice, and minis they'd like to see in the store.
 

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