MerricB said:
If (and I'm pulling numbers out of thin air here) 10,000 people buy "Completer Complete" and 5,000 of those people are frustrated by the errors in it and don't buy further books because there's no errata document, or Q&A customer support, then there's a problem.
Here's another corporate example:
The members of an internet community complain about a certain book. We'll call it
Boggin Bible IV. An employee of the group that published
Boggin Bible IV pipes up to say that
Boggin Bible IV was a great seller and that his company, Sub-Aquatic Gizzards 8, doesn't give any special consideration to what the members of internet forums have to say, since they always seem to complain and yet (seemingly) buy their books anyway.
Meanwhile,
Boggin Bible IV sits on the shelves at many brick-and-mortar stores. Any time a member of an internet forum makes note of this, he is dog-piled by sock accounts and sycophants who claim that at
their store
Boggin Bible IV sold hundreds of copies. Others doubt this claim, but since terms like "great seller" are subjective, and Sub-Aquatic Gizzards 8 hasn't released any numbers, everyone eventually just feels bad and shuffles along to a thread about Half-Orc Rangers.
A few weeks later, Sub-Aquatic Gizzards 8 cancels the publication of their long-running magazines (
Flagon and
Dank Basement). They then announce a whole new business plan that really, really cares about what internet users think -- including the members of certain internet forums they previously discounted. Previously, as in two weeks prior, when those same users criticized
Boggin Bible IV.
This new business plan takes internet forums seriously. So seriously, in fact, that they want you to give them money on the internet. But they haven't decided how much of your money they can squeeze out of you yet. Or what exactly it is that you'll be paying for. Or how it works. One thing is for certain, however, and that is the features implemented in the progressive environment will have many features upon features, and these will implement other implements.
On the other hand:
Sub-Aquatic Gizzards 8 puts up free conversions of old material on the web, offers free columns and advice, and sponsors a free game day where everyone can come to their local participating game store and have fun. Their employees are smart and funny and really care about the product they make and the game they represent.