shamsael
First Post
I think another important thing to note is that they didn't say the "Would not" or or "Did not want to" explain why they had to refuse permission but that they "Could not." It is entirely probable that the CSR is not allowed to discuss legal matters because he is not trained for that.
Also, since your (or I for that matter) are not a copyright lawyer, you can't say in any degree of certainty that your request was harmless use. I know that it is considered a violation of copyright to duplicate the images in a book in order to show them to people who do not own that book. It is not harmless because anyone who might have wanted that book only to appreciate the art contained therein now does not need to purchase the book.
Also, since your (or I for that matter) are not a copyright lawyer, you can't say in any degree of certainty that your request was harmless use. I know that it is considered a violation of copyright to duplicate the images in a book in order to show them to people who do not own that book. It is not harmless because anyone who might have wanted that book only to appreciate the art contained therein now does not need to purchase the book.
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