When you hire a detective agency, you are spying. Someone could be doing wrong but this is still a violation of privacy. Abd it is a level of power normal people don’t have the same access to because it’s expensive. WOTC can afford to spy on you through PI’s all the time. But you can’t do the same to them unless you are Bill Gates. Like I said, if there was a crime, they can report it, they can file a lawsuit. But there are reasons this kind of action, especially by a game company, makes people extremely uneasy
Serious question - which law enforcement agency do you think would meaningfully follow this up? (Do credit card companies still not generally go after fraud under $10k for example, because there's no point - or maybe I'm misremembering from the 90s how that worked? Can one get the FBI to follow-up on a fake on-line account phishing the elderly out of five figures if you can't provide them the bank account numbers, dates of transactions, amounts and the like?)
As far as privacy, I was tempted to type that I wish he had a ring doorbell to record the encounter. But the number of cameras "accidentally" filming public streets and neighbors yards is a privacy issue I'm more worried about than this :-/