Wizards: Musings on the new DDi disaster

In general, expecting a version of software (or any other product) to work out-of-the-box, as advertised, with zero crashes, and with at least as much functionality as the previous version is not an "excessive demand".

Seems failry standard, especially for console games.

But if we want to move to something closer, how about the printed book?

If WoTC sent out batches and batches of books with repeated text for pages, missing pages, blank pages, and otherwise books that had physical problems, would anyone be surprised if people didn't buy them in the first place or returned them in droves?

It being software somehow makes it okay?
 

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Yes, and it was stable, as stable as it could be before it was getting hit by hundreds of people at a time from a dozen different browsers on a dozen different operating systems.

And the original CB was only "more stable" because it had gone through the initial instability phase.

You're missing the point. Subscribers had a good working tool that has abruptly and unexpectedly been replaced (after misleading statements about updates to the CB and MB re: Essentials and Darksun) by a poor, barely-working tool. The old tool is no longer supported, even though it appears that it is the 'egg' that grew into the CBv2, and the new tool does not do its job well enough to match the old tool yet.

It doesn't matter a dingo's kidneys whether the new tool is better eventually. Right now, people are mad because they feel like they traded in a running car for a bicycle with two flats.

The worst part (imho) is that the launch of the new tool was talked up (for the short time between the announcement and launch) as if it had no problems and was ready to roll out, but very clearly it wasn't. It's like a car without anything above 2nd gear, a speedometer or door handles. Yes, you can make it work, but what a pain in the ass!

I've gotta have some sympathy when the protests are about a software delay of a month or two. This ain't entirely the world of adaptable humans. One line of conflicting css, one file error carried through the workflow or one character of Javascript out of place and the code can unravel. Creating the 'damned if you do, . . .' conundrum.

Do you quality test at every step and slow development to a crawl without more staff, or do you go for it.

Yeah, but where's the gain for WotC in releasing the new CB this much before it was ready?

Releasing a piece of software that is vastly inferior to what it is replacing is probably not the best choice. It doesn't inspire people to keep buying your products, for one thing. The perception of the quality of your offerings is very important; if customers think your stuff sucks, they will go elsewhere. (There's a lot of chatter about other VTTs right now, for instance.) When you replace a good tool with a poor one, you may well lose customers, and certainly you'll trigger outrage. If two goals of business are 1. to generate new customers and 2. to keep old customers, this seems like a lose on both counts.

If it's all about piracy, it still doesn't matter, because people scan the books the day they come out, sometimes even sooner. I really agree with those positing that the management forced a deadline for some kind of anti-piracy 'reforms' to DDI and the software guys had no choice; but really, I'm talking out my butt here. I don't have any way of knowing. And don't get me wrong, I sympathize with WotC on the piracy issue here; if that is really the motivation behind this rushed-out thing, then they still should have waited until it was ready before pulling support for CBv1.

This is just such a blunder for WotC. With their rep for screwing up electronic offerings, they should have kept the good thing they had going until they were truly, truly ready with the web version. They should have known that anything less than a great launch would be met with exactly the kind of nerd rage that we've seen. I truly hope they can fine-tune the online CB into usability, and fast! I want to renew my annual sub when it comes up, but it's really going to depend on the quality of tools available by then (I think March or something?). If I'm asked to pay the same amount of money for less utility than I was getting before, with the offline CB and MB, then... well, I don't think I'll be able to justify it. I have the v1 tools on my hard drive already. What's the point of keeping my sub going if the new CB doesn't seriously kick butt, there isn't a live MB tool that works or there isn't any better content in the mags? Aargh.
 

What exactly defines a "software launch disaster"? I don't know about you, but only a small few reported the program did not work at all. Most people reported only a few problems, and some people reported many.

This is hardly surprising for a software launch.
Yes it is. I don't know how much experience of launching software you have, but the extent of the problems at launch were extraordinary. Not something you see often in commercial launches. It implies high levels of incompetence in either development or management or both.

"Right" is a moral judgement. If it's your opinion that you don't think WotC can do things right, great. But that certainly doesn't make it the fact you're presenting it as.
"Moral"?? How is right a moral judgement in this case? I wasn't talking about giving alms to the poor here. I was talking about commercial success. And of course it's my opinion - that's why I phrased it the way I did. This is all about opinions. But the track record of WotC in the digital arena is not very good, and not getting better.

Why does everyone take things so personal? I swear, it's posts like these that make me wonder is Wizards is really eating babies and burning down homes.
Are you serious? I express my lack of faith in the company's ability to succeed in the digital arena and you start talking about eating babies and burning down houses? Try to stay on topic here.... just a little bit.

What benefits the game seems to greatly depend on who you ask. Wizards can never satisfy that kind of customer base. I'm certain their increasing stock value benefits "the game" more than pleasing a few customers who have excessive demands.
"few customers"? "excessive demands"? I don't give a crap about their stock value. That doesn't benefit the game at all. What also doesn't benefit the game much is being blind and dismissive. You just can't stand that people can complain about your beloved company, so you fight back with condescension and bile. You esentially spent a whole post saying only nonsense and being dismissive in general.
 

Ah yes, those customers with their excessive demands such as "I expect the product I purchased to function."

Once again, the height of entitlement is not in the actions of the customers. it is in the belief that customers should stay with a product or company even after being bilked out of their cash. And yeah, selling someone faulty merchandise - and doing so knowingly - is bilking them.
 

Are you serious? I express my lack of faith in the company's ability to succeed in the digital arena and you start talking about eating babies and burning down houses? Try to stay on topic here.... just a little bit.

Agreed. The people saying that their dropping their subscriptions in protest are not necessarily claiming WoTC kicked them in the nuts. The hyperbole coming from the other direction, who as far as I see, has nothing to gain from it, is far more amusing than the few who have some real rage.
 

Seems failry standard, especially for console games.

But if we want to move to something closer, how about the printed book?

If WoTC sent out batches and batches of books with repeated text for pages, missing pages, blank pages, and otherwise books that had physical problems, would anyone be surprised if people didn't buy them in the first place or returned them in droves?

It being software somehow makes it okay?
That's a good point. It is sad that, for whatever reason, consumers seem to look at software differently. We've been conditioned to come to accept bugs as just part of the package deal.

Honestly, I wish WotC would stick to the printed books, and just contract out the software. Meh.
 



On the contrary: I might understand that there are bugs in a program, and I understand that some of them are unavoidable.
However, I *expect* that software is stable when released commercially, regardless of the kind of software it is. Most software released commercially *is* stable, or it wouldn't be released.
The online character builder was not stable.
 


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