D&D General Is D&D Survey Feedback Read? [UPDATED!]

If you watch a lot of YouTube videos, you may be aware that there's a narrative going around, with 'anonymous' sources that contain Machievellian quotes about how WotC ignores survey feedback, and uses it as some kind of trap to keep discussion off the internet. We're all unhappy with WotC and its approach to the current licensing situation, and we're all concerned about the fate of the...

If you watch a lot of YouTube videos, you may be aware that there's a narrative going around, with 'anonymous' sources that contain Machievellian quotes about how WotC ignores survey feedback, and uses it as some kind of trap to keep discussion off the internet.

We're all unhappy with WotC and its approach to the current licensing situation, and we're all concerned about the fate of the third-party D&D publishing industry which supports hundreds, if not thousands, of creators and small publishers. I'm worried, and afraid for the fate of my little company and those who rely on me to pay their rent, bills, and mortgages.

But it's important to stay factual.

Ray Winninger, who ran D&D until late 2022, said "I left after the first OneD&D feedback was arriving. I know for certain UA feedback is still read."

He went on to say "This is simply false. Before I left WotC, I personally read UA feedback. So did several others. Many, many changes were made based on UA feedback, both quantitative and written. The entire OneD&D design schedule was built around how and when we could collect feedback."

Winninger previously spoke out in support of the OGL movement, after WotC announced their plans in December.

Another WotC employee tweeted, too -- "I read nearly half a million UA comments my first year working on D&D. I was not the only one reading them. I understand the desire to share information as you get it, but this just feels like muckraking."

It's important to stay on the right side of this OGL issue -- and make no mistake, any attempt to de-authorise the OGL is ethically and legally wrong -- but just making stuff up doesn't help anybody.

Benn Riggs, author of Slaying the Dragon: A Secret History of Dungeons & Dragons, chimed in with his own suspicions.

Here is why I am growing more and more suspicious of @DnD_Shorts and their purported source in WoTC. Let's call that source "The Rogue."

1) Getting a source on the record takes time. DnD Shorts is getting commentary incredibly quickly. WoTC's statement came out this morning, and by this afternoon, we know "The Rogue's" thoughts. The statement talks about a survey? "The Rogue" tells us no one will read what we write to the company.

Then there is the logistics. Is "The Rogue" contacting DnD Shorts from WoTC HQ? Doing it from the bathroom? On their lunch break? All while knowing they'd be fired if found out? They don't at least wait to contact DnD Shorts from home?

2) The info provided by "The Rogue" is simply too good. They have mentioned where they work in the company, and directly quoted powerful people within the company. All that means that within WoTC, tracking down "The Rogue" and firing them should take about two hours. Frankly, if "The Rogue" exists, the best proof of it will be when they are fired.

I'm upset about the OGL too, and it's easy to cast doubt on anonymous sources. People have done it to me. So I will say upfront I could be totally wrong about this and if DnD Shorts reads this and curses me for a bastard because they're honest & good & true and I am besmirching them, well I'm sorry.

But something here just feels wrong, and I cannot keep my peace.

And of course, all this fracturing of the 'resistance' only weakens the position of those who are working against the de-authorization of the OGL. The more click-bait nonsense out there, the less seriously anybody takes the real issues which affect real people.

UPDATES! WotC designer Makenzie De Armas has weighed in to describe the survey process:

Hi, actual #WotCStaff and D&D Designer here. I am credited on several UA releases—and I’ve made edits to that content based on both qualitative and quantitative survey results. Let’s walk through what happens behind the scenes of a UA, shall we?

1. We design player-facing mechanical elements that we hope to include in a future product. We then place those mechanical elements into a UA document and release it, to see what our player base at large thinks of it.

2. We release a survey about the UA.

3. The survey information is collated by members of the team. It’s broken down into two parts: quantitative satisfaction expressed as a percentage, and a summary of qualitative feedback trends noticed in the comments.

4. That summary is reported back to the product teams. The designers on the product teams then make edits to the mechanical elements based on the feedback summary.

5. If satisfaction doesn’t meet our quality standards, we’ll rerelease mechanical content in a followup UA.

This is a proven process. Take for example the Mages of Strixhaven UA, where we tried to create subclasses that could be taken by multiple classes. (Fun fact: that was my first UA.) Did we, as studio designers, want that to work? Yes! But it didn’t.

And we learned that it didn’t BECAUSE of the UA process. We learned that it wasn’t something a majority of our players wanted; we also learned what small elements of that design DID bring joy. We salvaged those elements, redesigned them, and put that changed design in the book.

If we didn’t read or listen to feedback, we would have put those polyclass subclasses into the final book, and the product would have been worse for it. Yes, of course we want to know if you like something—we’re game designers! We’re creating something that is meant to be FUN!

And yes, sometimes we get frustrated when people tell us how to do our jobs, or use those feedback opportunities to belittle us; we’re human. But despite all that, we’re still going to listen and always strive to improve. That’s the truth.

They went on to say:

When I say ALL the comments, I mean it in the most literal sense. We have team members who have dedicated WEEKS to diligently reading through feedback. It’s honestly incredible, and I applaud my team members’ work!

Gamehome Con director Alex Kammer added:

Hey everyone. I personally know the guy at Wizards whose job in part is to read and organize all the comments from their surveys. Reasonable OGL talk and demanding action is great. Fallacious hit pieces only cause harm.
 

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edosan

Adventurer
This is not the point.
If everyone tells them even going back all the way does not help, they can as well burn all the bridges to you and 3pp and just cater to the 95%* of the people who don't use 3pp anyway.

*those people only playing and not hanging around in geek forums all the time.

Top Gear Top Tip: If you tell a company you are never buying anything from them ever again, under any circumstances, don't be shocked when they say they have no real reason to cater to your interests any more. "The customer is always right" doesn't apply to people that will never be customers.
 


EzekielRaiden

Follower of the Way
Clearly the way WotC handled it until now was a desater. Demanding to revoke everything in less than two weeks seem impatient to me.
Not being able to wait till tomorrow to actually see the real thing seems very impatient.
Waiting two weeks to hear the extremely simple thing literally every single upset person wants to hear is "impatient" and "entitled?" Really?

Because that's literally all I want. "We will not revoke the OGL 1.0a, ever. We will sign that into writing, legally." That's all I want! Just a legally-binding statement that they will never revoke that license. If they can do that, then I literally don't care what else they do. And saying that that's what they're going to do would be easy, trivially so. (Naturally, actually getting it done will take longer--I understand that. But saying, as a matter of public record, "We will make that legally-binding promise," would be trivial.)

If a business hires 350 people on the idea that they can save a billion dollars through tax fraud, and then they get caught committing tax fraud, I'm not going to stop calling for swift and fitting justice against the company simply because it means 350 people are going to lose jobs that the company cannot afford to pay now that they have to pay their taxes and a piddly-nothing fine. That doesn't mean those 350 people are bad people, nor that I feel nothing for them--quite the opposite, I would feel terrible that their livelihoods had been staked on an employer they trusted, who betrayed that trust by committing crimes. I would be even more angry at the company that hired them under false pretenses!

This is only different by degree, not kind.
 


Waiting two weeks to hear the extremely simple thing literally every single upset person wants to hear is "impatient" and "entitled?" Really?

It is simple for you because you don't run a business.
It is always simple if you are not part of something.
This is why everyone is the better game designer, football trainer, president. Because everything is simple. And when someone happens to become one of those things for real, they are confronted with reality very fast.
 

EzekielRaiden

Follower of the Way
It is simple for you because you don't run a business.
It is always simple if you are not part of something.
This is why everyone is the better game designer, fottball trainer, president. Because everything is simple. And when someone happens to become one of those things for real, they are confronted with reality very fast.
Again: I am not, at all, talking about the actual process of writing this thing. Any such writing is going to be a complex process. I get that. That's the nature of the beast. You need weeks or even months to nail down the legalese.

But making a press release wherein you say, "We hear you, we understand that we've done wrong, and we are committed to respecting your demands. We will not revoke the OGL 1.0a, and we will prepare a legal statement to that effect as soon as we can."? That's not complex. That's not difficult. There are a million ways to do that, and it takes all of a couple days for the person-in-charge for this subject to make a determination and prepare a statement.

Telling us "we will not revoke the OGL and we will make that promise legally-binding with all due speed" is trivial. Do you seriously mean to say that a statement to the public is some horribly difficult thing that takes three weeks to happen?
 

Whizbang Dustyboots

Gnometown Hero
They are providing a controlled “proper channel” in the hopes they can get people to talk about it less publicly. To spend their energy in WotC’s private survey instead of openly on forums, reddit, twitter, etc. It’s a common and old trick.
Alternately, scrolling through a giant Twitter thread full of feces-throwing monkeys (any large Twitter thread on any topic attracts a ton of people just there to sow chaos and to get algorithmic clout) is a less valuable way to gather data than a form that can pipe responses into a spreadsheet.

"I won't do the actual effective way of expressing my feelings as a way of sticking it to the man" is counterproductive.
 

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