Can we replace human moderators with AI?

[Tigris]

You seem to be under the impression that LLMs have thoughts and make judgements. They don't. They are advanced predictive machines. They aren't what you think and can't do what you want.

No thats the point. They dont have thoughts. Thats what I find ideal.


I dont think thoughts are useful when it comes to laws and rules. It should purely be about logic. We see how bad the Law Systems are in a lot of countries because of the "thoughts" etc.

 

[eyeheartawk]

Pictured, our new AI moderator.

Weirdly, very popular in Germany.

 

[Deset Gled]

I think in the long run this will be cheaper than having humans waste their time.

Of the many things wrong with your idea, I think this may be the key to the error.

Moderating the forums is not, in any way, shape, or form, a "waste of time".

It is an extremely valuable use of time. In fact, the time, value, and care spent on moderation may be the #1 reason that I have been a member of EN World for over 20 years. To say it is not valuable is such a monumental misunderstanding of human social interaction, from the personal to social media and everything in between, that I don't even know where to start the discussion of why this is wrong. So I'll cheat by directing you to to this thread: Three Cheers For Content Moderation!!!

I'll also note that I don't think this thread really shows the proper respect to moderation team and the work they do. So I'll take a moment here to thank them for it.

 

[Reynard]

No thats the point. They dont have thoughts. Thats what I find ideal.


I dont think thoughts are useful when it comes to laws and rules. It should purely be about logic. We see how bad the Law Systems are in a lot of countries because of the "thoughts" etc.

Your belief that you think something without thoughts, feelings or experiences would make a better moderator of human interaction is a little troubling, honestly.

 

[payn]

Pictured, our new AI moderator.

Weirdly, very popular in Germany.

Yes, the only A.I. I need is K.I.T

 

[Cordwainer Fish]

I think we’ll start by replacing @Tigris with an AI.

M-x doctor is available.

 

[Tigris]

Your belief that you think something without thoughts, feelings or experiences would make a better moderator of human interaction is a little troubling, honestly.

Why?

There are 100s of examples where feelings make people behave illogical and inconsistent.
Even just the fact that lawyers are paid by hour makes in average processes take longer etc.


and as I said we can test it. Let the human moderators fight against the AI ones to prove that they are better.

 

[Tigris]

Of the many things wrong with your idea, I think this may be the key to the error.

Moderating the forums is not, in any way, shape, or form, a "waste of time".

It is an extremely valuable use of time. In fact, the time, value, and care spent on moderation may be the #1 reason that I have been a member of EN World for over 20 years. To say it is not valuable is such a monumental misunderstanding of human social interaction, from the personal to social media and everything in between, that I don't even know where to start the discussion of why this is wrong. So I'll cheat by directing you to to this thread: Three Cheers For Content Moderation!!!

I'll also note that I don't think this thread really shows the proper respect to moderation team and the work they do. So I'll take a moment here to thank them for it.

But this is just survivor bias.


Yes the people who are still hear like the mods. Or at least find them bearable.


But you dont know how many people never made an account because they saw aggressive moderator behaviour, or which left because moderators were to slow (because they need sleep and cant go through 100 reports per hour) etc.


So asking the people who "survived" and not looking at all of the people who did not is just not objective: Survivorship bias - Wikipedia

 

[Cergorach]

Ascribing fear to people who don't agree with you is a bad look. Algorithms and models are good for lots of things. Moderating human interactions isn't one of them.

I think that's an assumption, just like the line-welder in the car assembly plant said "Robots can never replace me!". AI moderators have the possibility of always being at the same state. Not being cranky due to a bad night, etc. You could get more consistent moderation, in theory.

Question #1: Is the AI technology there yet? Possibly.
Question #2: Who's going to make that AI for ENworld and the interface so it actually plugs into the website?
Question #3: What's that AI going to cost? You might not have noticed, but AIs take a pretty decent amount of compute* and compute costs money and people making these kinds of solutions also want to get paid. What are current mods paid? ;-)

Even IF the technology was here, the issue is still cost. Free human moderators are always cheaper then pricey AI solutions.

That's besides the whole AI vs. Human thing, where the people behind ENworld have obviously taken a side in. So on that front, it's not going to happen anyway.

Personally I think that Piratecat, Umbran and Morrus have better things to do then moderate sh!te between a couple of nerds that are having a bad day. ;-) So if AI would allow them to do those better things, why not?

*Something like Deepseek has shown that things can be a LOT more efficient, but it still requires a LOT of compute!

 

[payn]