At least we agree there is a staffing problem.
Heh, well we would if I didn't think the current amount of staff is putting out content at pace that I am personally very comfortable with.
You're arguing from of position of believing it is a foregone conclusion that profits trump quality, support, and customer satisfaction (not that quality, support, and/or customer satisfaction can be completely ignored, just that profits always trump them). No matter what I say and no matter what you argue, you will always wind up at that result. At least we agree there is a staffing problem.
Eh, I think beating the horse to paste with a stick (it's been dead for ages now) has lead me to harden my words some - I do think it is a foregone conclusion that a company should invest its resources into avenues that will yield the best returns on those investments. I hate examples of greedy companies screwing over good people to make a quick profit as much as the next person, but, well, I work for a company, and my livelihood and the livelihood of all my coworkers relies on our company navigating the economy smartly.
We could absolutely do a better job at quality / support / customer satisfaction, I think any company could and should always improve those metrics, but at the end of the day the bosses will make judgement calls that they think will best help grow the company but. Sure there are







s / sociopaths who've risen into a position of power and only care about their yacht / sports car / quarterly bonus, but even a good corporate decision maker is going to value the team members who depend on him/her and view the customers as a close second. I don't begrudge any company putting their bottom line first, that's just how companies work.
As you've pointed out though I don't think quality, support or customer satisfaction should be ignored, but it comes down to differing standards of what those things mean. Wizards has put out an extremely high quality edition. Support is subjective - I've gotten all the support I personally need in form of the player companions in the I'd be happy with a little more but have no problems with the current pace.
Your standards for what you're hoping to get out of the relationship with WotC are likely higher, and that's fine. I'm sure Mearls and co. would prefer you were happier, apart from seeing like generally nice dudes it's just solid business sense to make sure your customers are happy with you. But if you're looking for more than what they're capable of giving you I'm not sure what they could possibly do to make that happen.
In other words, the fact that the size of the staff is small isn't the actual point of contention, it's that the amount of support Wizards is looking to provide 5E with only requires a small staff. It's not "we'd like to put out more, but we've only got 8 people" its, "we've decided to put this much material out, and only need 8 people to do it." If that system works for them than I'm not sure it's really a "problem", just not meeting some fan's expectations.