Bad Hair Cut Etiquette?


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Strange coincidence, a woman at work went to get her hair done, but it wasn't the same stylist/hairdresser, and the hairdresser didn't do what she wanted. She went back home, cried a lot, hated her new hair. The next day, she didn't feel all that bad, we told her that it looked good (and it did. It wasn't what she asked for, it was different from her usual style, but it was well executed), and, although she won't be getting her hair cut by that particular hairdresser, after a couple of days, she got used to it.

AR
 

I checked with my wife this evening just out of curiosity to see what her thoughts were. She said if it happened to her she wouldn't really expect her money back but she would expect them to fix the highlights and at least make the shorter hairstyle look good. This of course on the house.
 

Angcuru said:
This is just screaming to be statted out. :lol:

I'll see if Shannon is cool with it and do so if she is.
Shannon is real and calls herself a Hair Goddess instead of a hairdresser, so I'd have to get permission. Although she'd probably be up for it. We'll see.
 
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Rel said:
"Hi, I was in yesterday for a haircut and I'm REALLY not happy with the results. I thought I explained pretty clearly what I wanted and what I told the stylist is NOT what I got. Now it's not like you chopped off my earlobe or anything. It'll grow back. But I wanted to give you the opportunity to do something to compensate me for the shoddy job the stylist did. If you refund my money or offer to fix the highlights then you still probably won't have me as a future customer. But I won't be telling anybody who will listen about how terrible your salon is like I am thinking I'll do right now. What do you say?"

My response would be as follows...

[bq]"Ha! Cute. Everyone thinks they are so hardcore.

Okay, here's how it is Dona Corleone: your hair is not terrible enough by along shot to pull of what you are describing..

I'll grant that it might not be what you were expecting, But if you are going to do enough legwork to actually impact my salon's business in any way, you are going to be putting in some serious hours trying to convince people that you are wering a disaster-- and given that your haircut is simply too short, and not completely screwed up technically--you will look like a melodramatic crybaby to your intended audience.

What I am saying is that getting enough people to understand that your "slightly too short" hairdo is, in fact, a crushing blow to your self-worth is going to take time

Time that would normally be spent interacting in other ways: Discussing subjects of mutual interest, work, family or any number of things. What I'm saying is that you will become "the chick who can't shut up about her hair" rather than "Queen Dopplepopolis"

Plus, you would need to convince more than 50 of my clients to leave the roster to make a dent even close to the natural fluctuation that this industry experiences regularly. Do you know 50 of my clients? Your absolute best-case-scenario is you slow the growth of my business infinitesimally...so infinitesimally that I will likely not realize what's happened and just chalk it up to a slow month.

More likley is that you will affect my business in no way whatsoever.

So what's my answer? My answer is...

  • get the :):):):) out of my shop

  • "don't come back

  • Next time you think to threaten a person to get what you want, try and bring a threat that doesn't make you look like an idiot
(Snoweel Expletive)"[/bq]

I don't resond well to threats though. Maybe your guy does:)
 

The sad thing about living in a metropolitan area like DC is that Tefflon Billy is right. Alot of people don't give a crap about you, because there are so many people ready to give them business that you don't effect them, and you can't. I still think you should go for it, but try the honey approach before the vinegar.

(And if you wanted to, and you really hate the hair cut, you now have the perfect opportunity to cut your hair short like it used to be. :) )
 


Teflon Billy said:
I don't resond well to threats though.

Fair enough. And were I put in the position that QD describes it isn't like I would be yelling from the rooftops about how bad my haircut was or trying to call CNN about it. I would be doing just what I said: Giving them an opportunity to fix their error.

But I do disagree with your approach though. I'm the owner of a small business myself and my feeling is that if, for whatever reason, I can't make the customer happy then I'll at least do the best I can not to antagonize them. I think there is a substantial difference between having somebody out there spreading the word that "they didn't make me a satisfied customer" and "they screwed up my haircut and then when I called them on it they acted like complete sonsabitches!"

YMMV
 

Rel,

Extortion is only effective if you've abducted somebody's loved one or are otherwise holding catastrophic power over them. Sure, if you, by yourself, had the power to shut down the salon, then you might be able to extort something from them.

But mere simple harm... nope. I don't know how often people have tried to extort things from you but the experience typically produces in me, and others who have dealt with it, a sense of boundless rage. Unless you have real catastrophic power over people, using extortion against them will entrench their position and make them want to kill you. And if you do have that power over them, it will make them cave and want to kill you even more.
 

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