Contacting Green Ronin?
- Thread starter Durandal
- Start date
arwenarrowny
First Post
The folks over at GR seem to do a pretty good job of frequenting the boards here and responding to issues, so if nothing else, if people are nice about bumping this for you, the odds are decent that one of them will see this.
Last edited:
Pramas
Explorer
The "technical glitch" is that Mutants & Masterminds Second Edition came out and we have set a new record in the number of orders processed and mailed over the last few weeks. All of this is handled by one person and she does this in addition to her other duties. This is why our shipping policy (see below) is the way it is. Nicole has mentioned on the M&M boards that she is not currently responding to "Can you tell me where my order is?" queries because she is receiving dozens of these every day and looking up each and every one of these is not a good use of her time when we're still filling orders for the game. The last of these orders should go out this week. If you don't have your order within two weeks, drop the custserv address a line. The madness should have died down by then.
FYI, here's our shipping policy:
We are not a mail order house. We are a game publishing company. Yes, we sell our products online, with credit card processing and multiple shipping options and the whole works, but our business is not built on selling games online.
We are also a very small company, with seven employees. One of these employees has the onerous task of fulfilling our mail orders, along with at least ten other jobs within Green Ronin. Sometimes one of these other jobs takes her out of town or even out of the country. We try to post a notice when this occurs, but don't always succeed.
What this all means is that when you place an order in our online store, you must not expect it to ship the same day. You must not expect it to arrive at your doorstep the same week. In fact, your order may take up to three weeks to process before it ships.
How can we call ourselves a mail order operation? We don't. (Please see above.) If you need fast turn-around times try Amazon.com or another huge online retailer, or better yet, walk into your local game store, give them the money the thing you want costs, and have them add it to their next distributor order. That way you can support your local retailer while avoiding shipping costs.
If you really can't get our products any other way, then by all means order them from us. We will process your order as quickly as possible, and ship via the method of your choice. But it will not ship out the same day, ever. Period.
FYI, here's our shipping policy:
We are not a mail order house. We are a game publishing company. Yes, we sell our products online, with credit card processing and multiple shipping options and the whole works, but our business is not built on selling games online.
We are also a very small company, with seven employees. One of these employees has the onerous task of fulfilling our mail orders, along with at least ten other jobs within Green Ronin. Sometimes one of these other jobs takes her out of town or even out of the country. We try to post a notice when this occurs, but don't always succeed.
What this all means is that when you place an order in our online store, you must not expect it to ship the same day. You must not expect it to arrive at your doorstep the same week. In fact, your order may take up to three weeks to process before it ships.
How can we call ourselves a mail order operation? We don't. (Please see above.) If you need fast turn-around times try Amazon.com or another huge online retailer, or better yet, walk into your local game store, give them the money the thing you want costs, and have them add it to their next distributor order. That way you can support your local retailer while avoiding shipping costs.
If you really can't get our products any other way, then by all means order them from us. We will process your order as quickly as possible, and ship via the method of your choice. But it will not ship out the same day, ever. Period.
Similar Threads
