Customer Service Kudos

[Umbran]

Good customer service is kind of rare these days, so I thought I'd laud an experience I just had....

In passing around a link to a "Save the Pacific Northwest Tree Octopus" page, I noted to myself that I'd not really done anything supporting my normal environmentally-friendly agenda recently. So, I hied me over to the World Wildlife Fund, and ordered myself a black polo shirt with their logo. A small gesture, I know, but I need work-appropriate shirts anyway, making the purchase in this context a pleasantly ironic "killing two birds with one stone"...

All was good.

I got an e-mail last night: They were out of the black polos. They'd be happy to put me on the backorder list, but that'd take 3 to 4 weeks. Or, they could send me *two* white polos, right now, at no additional cost to me!

Customer service win!

 

[Joker]

Rare squids need to hunted and killed for the black pigment extracted from their ink.

Understandable.

 

[Stumblewyk]

I got an e-mail last night: They were out of the black polos. They'd be happy to put me on the backorder list, but that'd take 3 to 4 weeks. Or, they could send me *two* white polos, right now, at no additional cost to me!

Customer service win!

It just gives you a warm feeling in your belly, no? A few months back I took my recently purchased (and new to me 2008 Ford Fusion) in to the dealer I bought it from for it's annual inspection. I dropped it off, and asked them to do the inspection, and an oil change, since it was due for that as well.

The next day I got a call from the dealer's service department - everything was fine, except that it needed 4 new brake pads and 2 sets of rotors to pass inspection.

"Whoa, whoa, whoa!" I said. "I just bought this car 5 months ago."

"Yes sir, you did," agreed the service manager. "Which is why I already got our sales department to cover the cost of the parts and labor to replace your brakes. There's no way you're responsible for the use of 4 brake pads and the damaging of 2 rotors in the handful of months you've owned this car, and I can't ask you to pay for that. It should never have been sold in that condition."

I was flabbergasted. Here was a company that realized they'd made a mistake, and had fixed it before I even had a chance to get angry and indignant about it. On top of that, they pretty much guaranteed that I'd be at least looking on their lot when I'm finally ready to replace my craptastic '96 Honda Accord that refuses to die.

 

[tuxgeo]

Good customer service is kind of rare these days, so I thought I'd laud an experience I just had....

In passing around a link to a "Save the Pacific Northwest Tree Octopus" page, < . . . snip . . . >

. . . world-famous hoax that I supposed was originally inspired by the so-called "Octopus Tree" at Cape Meares, Oregon.

 

[Tamlyn]

I was a groomsman and my wife was a bridesmaid for some friends of ours who were (obviously) getting married. The groomsmen all got matching shirts for us and the groom to wear for our "bachelor's day out". We ordered from cafepress.com.

The ladies thought this was a good idea so they ordered some to wear at a reception in another town. But the bride's sister, who wasn't going to be at this reception, decided to come at the last minute, and she would be upset if she was excluded from the matching shirt thing. It was too late to order another so they got some printed up locally.

Afterwards, my wife called Cafepress to see if there was any way to return the original shirts. They understood the situation, that everything was fine with the product and it was the purchaser's fault, but they refunded the full purchase price plus shipping and told my wife to keep the shirts. She argued with them to either take her money or the shirts and they still refused.

I think that's going above and beyond.

 

[Lord Mhoram]

In passing around a link to a "Save the Pacific Northwest Tree Octopus" page,

I first read that as the Octopus Tree. Grew up in the Pacific Northwest and have been there.

 

[Wild Gazebo]

On top of that, they pretty much guaranteed that I'd be at least looking on their lot when I'm finally ready to replace my craptastic '96 Honda Accord that refuses to die.

I sold mine with 450000km on it...my buddy said he thought he saw it on the road just two months ago. Don't hold your breath.