Did the WotC boards blow up...again?

[Crothian]

....

A little bit of a tangent but since I'm interested in knowing of people who work for Wizards would you mind informing me who you are and what you do for them? Thanks.

 

[Scribble]

But that is different than what Morrus was doing. He was being snippy but also making valid points. You are describing a customer who is too angry and irrational to even convey his complaint to you.

I was just explaining what I meant. When people are nice, they get things done faster, and don't put the person they're speaking to in an automatically guarded state.

Really, Morrus can post whatever the heck he wants, however the heck he wants. Who are any of us to tell him he can or can't. (Except maybe the mods, they have a clinky button to make us stop saying stuff.)

I was just saying, human nature being what it is, that constructive critism gets heard and accepted faster then angry rants. If his mission wasn't to actually have his advice heard, or he doesn't care if they accept it or not, then so be it.

I also agree that an employee of a company should, when speaking of another company, do so in a professional manner.

Am I saying I think Morrus shouldn't post how he wants? Not at all. It's just my opinion.

 

[Holy Bovine]

I agree with Tao.

It's why that old saying "You catch more flies with honey then vinegar" exists.

This is a lie.

http://xkcd.com/357/

 

[Staffan]

I honestly don't know how Morrus should be conducting himself

He has a point. It is not like Morrus went to the Wizos site and posted these comments.

But Morrus is the boss, and the face of the company.

But that is different than what Morrus was doing.

Morrus hasn't said a thing in this thread. You're thinking about Michael Morris, who is a completely different person.

Morrus is the owner of ENWorld (and Circvs Maximvs). Michael Morris is the main techie. AFAIK, Michael does not speak for the site in any capacity except possibly on technical issues ("Can you add feature X?" - "No, that would take way too much coding and server resources.").

 

[Scribble]

This is a lie.

http://xkcd.com/357/

My world has crumbled to ashes. PARADOX!!!!!

 

[Xyxox]

If no one complains (or if those complaints are made where WotC doesn't see or count them), the assumption is that no one cares.

That's an incredibly poor business decision if true!

I NEVER COMPLAIN. I figure why waste the effort.

I simply spend my time and money elsewhere when my needs are not met by a company.

 

[Scribble]

That's an incredibly poor business decision if true!

I NEVER COMPLAIN. I figure why waste the effort.

I simply spend my time and money elsewhere when my needs are not met by a company.

You are complaining. The fact that you didn't buy the product indicates it doesn't meet your needs. I can guarantee that if people stop buying WoTC stuff, they will register that "complaint" just like any business would.

 

[racoffin]

Given the sheer amount of screaming and namecalling going on over on those boards on the same topic, Michael's comments seem to be pretty restrained in my opinion, as well as more informed and detailed.

Sure, perhaps people would like to see it phrased a tad more 'respectfully'. However, I doubt that had it been coached in the most politic way possible it would get any more attention. The problem(s) have been laid out quite clearly by dozens if not hundreds of users, on this board, on Gleemax, on RPGnet, and elsewhere. If/When the people who can fix the problem refuse to hear about it (or don't seem to care), it can make for snippy conversations, especially when there are those with a clear knowlege of what the problem is and how to fix it.

To me, it isn't a matter of him calling people morons or whatever, but The Powers That Be putting their fingers in their ears and shouting "Lalalalalala we know how to do this and it will be fixed today. No, tommorow. Surely by the next day."

 

[Tao]

That's an incredibly poor business decision if true!

I NEVER COMPLAIN. I figure why waste the effort.

I simply spend my time and money elsewhere when my needs are not met by a company.

One last post, them I am done (I am a glutton for punishment)...

In the case of the message boards, which do not generate any revenue, they can't evaluate their worth in that manner. The only objective way they could evaluate it is how many people love it (pssh... not likely, but indirectly measurable by the site traffic), or how many people get upset when it is not available.

A large portion of my program was cut because no one that mattered saw any value in it. It didn't make any money, and customer goodwill isn't really visible on a spreadsheet.

Yes, you can definitely vote with your wallet. However, that kind of complaint is only a "Yay" or "Nay" type of feedback, and largely it amounts to "do you want this product and products like it?" It doesn't give you any real influence in changing a product you like or the specific direction of those changes. If you want to have direct input in a specific direction of a product, well-reasoned complaining is your best recourse.

 

[Piratecat]

Hey, folks, a couple of points.

First, thanks to just about everyone for keeping civil and polite even when you disagree.

Second, Staffan has it correct. You're confusing Russ Morrissey (the owner of EN World) and Michael Morris (our technical admin.) Mike is the one posting in this thread. And as always, our staff's personal opinions aren't an official EN World conduct statement in any way, shape or form.

Okay, carry on!