You're clearly on the right track. The next step would be this:True, but in this particular instance, the Customer Service response makes sense to me.
Your opinion is the only one that counts. Thus, there's no longer any need to ask CS about anything:
If their answer disagrees with your interpretation they must be wrong, if they agree with your interpretation they're right.

Now, seriously, I've usually found the answers of EN board members more insightful than those from CS. Using CS as a final arbiter is a bad idea. The best approach is to treat their replies just like everyone else's, imho. It's simply another opinion that's just as likely to be right or wrong as everyone else's. They're not special in any way.