Latest on the Laptop Front
I've finally got an arrival date for the return of my laptop - 10/11/07 - but I'm very much not happy and am currently 'in negotiations' about this. FedEx got a signature from HP when they delivered the computer to them on 09/27 (a week ago). However, the Customer Service page on their website logged the received date as yesterday (10/03). Since they quoted a return date of 7-9 days after receipt, they are now saying I should get my computer 10/11 rather than today, or Saturday latest as it should have been.
I love my laptop, but I HATE HP's customer service. I'm sure the people are intelligent, but the policies are STUPID! They kept telling me "Since Tech Support has indicated a return date of 10/11, all we can tell you is that you should get your computer on the 11th of this month."
"I KNOW THAT - I CAN READ THE POST ON THE WEBSITE AS WELL AS (PROBABLY BETTER THAN) YOU CAN! IF THAT'S ALL YOU CAN TELL ME, WHY DO YOU BOTHER GIVING A 'CUSTOMER SUPPORT' NUMBER? CAN I SPEAK TO YOUR SUPERVISOR?"
Turns out, all the supervisor could tell me was the same thing the floor worker could tell me. I'm currently waiting for a call from a 'Case Manager,' who will probably tell me exactly the same thing the others told me, but might allow me to speak to someone else - if I'm lucky.
I wonder if I'll get to talk to the CEO eventually?
So, currently I'm expecting to get my computer back not even a week before our planned trip. At this point I wouldn't be surprised if the HP 'Support' people decided they don't like my attitude and arranged for me not to get it back for another month.
This gives me very little time to put the details into the planned adventure. I've got the story planned, with the outlines of the encounters, but no numbers assigned, no details fleshed out, etc.