I feel the pain.
(That’s a petit joke en francais…)
(That’s a petit joke en francais…)
Since you know the owner personally, talk to them directly first. Something may have happened he’s not aware of.A guy I work with has a junk removal company. I hired him. He didn't show up on the scheduled day. Was more than two hours late the next day. They did get the junk removed. I think he over charged. He sent me a link to to provide a review on Google. I'm not sure what to say. When they finally showed they did a fine job. I'm not sure I can give a wholly positive review.