WizarDru said:
Yes, they're a company...but so was TSR. That isn't a guarantee that they'll actually listen to their customers or provide the best-possible product. They probably could make almost the same profit without doing as good of a job. So I say "Kudos!", Wotc. Well done and good on you.
Correct, they are a company, which means it is a business. A business that thrive on selling products to customers, and if the customers are satisfied with the product, they may continue to buy from the business.
If the business failed to make producst that are appealing toward customers, they will not buy them and the business will fail because of debts they have (printing company bills, distributors bills, artists paychecks, designers paychecks, editors paychecks, etc.). If they're too stupid to make unsellable products, then such a business should deserve to fail.
Mind you, the products that are released today have been in development for about a year. So not only they have to be in touch with their customers, but also predict a year ahead what are they willing to buy.
For that, sometimes it's a hit, sometimes it's a miss, and in the case of
Star Wars Roleplaying Game line, they have absolutely no clue at all (the management, not the designers).