Hey WotC, SHOW ME THE SLA!!!

[Darth Shoju]

It's not hard to get a SLA with any company, you just have to move a step above the first person that answers the phone.

Not for the one I work for (considering I'm a few steps beyond the first person you'd talk to, and I couldn't give out an SLA).

 

[Umbran]

It's taking a big hit. Not a normal big hit but a BIG hit...

*nod*. This is likely to be a really huge spike, far above normal use levels.

Also, in general coverage for short-term spikes can be outrageously expensive. The cost curve is usually not linear - getting double the load capacity may cost more than double the money. And providers often want commitments on the order of months, rather than days - so they may have to pay for a huge bundle for a month, when they need only a couple days boost. So, they may have had a budgetary issue: is the coverage really worth the extra money?

Everyone calls this a "critical time" - I'm not sure it is as bad as all that. Most of the general public will probably think that this is simply the biggest news around, that the servers got flooded, and crumbled. This is so common a happening that I don't expect most folks to bat an eye at it, honestly. The response of some folks here surprises me.

 

[Xyxox]

What?!!! How the heck did you manage that for home service? I have Comcast and when I asked about it, they told me they only credit for service if it is lost for more than three consecutive hours. You are implying that you get credited for any downtime at all.

Yep.

Pro-rated.

I've had them credit me as little as $0.14 for a brief outage.

 

[Scribble]

Yep.

Pro-rated.

I've had them credit me as little as $0.14 for a brief outage.

Comcast is one of the easier companies to make do stuff... All you have to basically do is say, I'm not happy with that answer, and they'll generally change it. They rely, I think, on most people just accepting whatever the Customer Service dude tells them.

 

[Xyxox]

Comcast is one of the easier companies to make do stuff... All you have to basically do is say, I'm not happy with that answer, and they'll generally change it. They rely, I think, on most people just accepting whatever the Customer Service dude tells them.

It would seem that I've been spoiled with my experiences with service providers.

And I'm held to a pretty tall standard for services I manage, too.

Maybe I'll have to rethink thngs, but at least I'll ahve about nine months to evaluate. Maybe they'll give a free month for each of the Core Books you buy, too.

We'll see how ti plays out. I'm definitely buying the books, but I'm going to be cautious when it comes to D&D Insider.

 

[Umbran]

Maybe they'll give a free month for each of the Core Books you buy, too.

Now that would be an excellent idea. Or maybe 3 months free with the PHB - so players can keep up with their GMs somewhat. That'd be a fine incentive for a group to upgrade together, all at once...