D&D (2024) Hobby Store Exclusive (Special Cover) PHB Pre-Orders Cancelled

FitzTheRuke

Legend
we learned about this recently, I would expect WotC to have known longer. If you are only shipping 5-10% of what was ordered due to production issues, that is not something you should find out about on the day it leaves the warehouse to be sent out to the distributors
No, there is no reason to think that WotC knew about this much earlier than we did. AFAICT, this is a single distributor saying that they can't fulfill orders. We don't know that any of that came from WotC. We don't know WHY they made that decision!

Maybe WotC informed them that their shipment was lost or otherwise unavailable.
Maybe they are keeping them to sell online.
Maybe they will get them when they arrive and someone jumped the gun.
And lots more Maybes.

WotC might not even know about this at all.
 

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mamba

Legend
Is it? Do you have a source for that? Because all I know about this comes from the OP.


We know you've been patiently waiting for the D&D 2024 Player's Handbook

Alternative Cover along with us and have been looking forward to getting it on your table as soon as possible!

While we hate to bring down the excitement, in the interest of being as transparent with our customers as possible, we do have some unfortunate news to share.

We wanted to advise that we will be severely undersupplied stock of:

D&D 2024 Player's Handbook Alternative Cover

que to

Global Print Issues from the Publisher, Wizards of the Coast (WOTC)

This issue has impacted players, retailers, and distributors worldwide.

The Gameology team has personally spoken to representatives from WOTC and they advised that there were printing issues during manufacturing that resulted in the global undersupply of the Player's Handbook Alternative Cover.

When our team pressed the WOTC representatives on if they would reprint the Player's Handbook Alternative Cover to correct the short supply, they informed us that a reprint is not being considered.

As a consequence, Gameology is receiving less than 10% of our initially preordered stock of the Player's Handbook Alternative Cover. In all our time stocking D&D books, we have never before faced an allocation on any D&D Alternative Cover, let alone an allocation to this scale.

In the past, we have faced similar situations with other products. Consequently we take precautions on all our preorder products (including this one) to avoid this exact situation occurring, however this shortage is on an unprecedented level and is unfortunately beyond our control.

According to our suppliers, other retailers have actually been placed in a worse situation with their stock, receiving less than 5% of their orders, which we were absolutely shocked to hear. Suffice to say, WOT severely mishandled this release and, in doing so, disappointed suppliers, retailers, and more importantly, you, the customers across the globe.”

emphasis mine

We don't know what's going on. What we do know is that it can take months to set up a print run for a book like this. Which could easily interfere with the print run for the DMG.
sure, I am not expecting them to be able to print more books tomorrow. My criticism is purely about a lack of communication / apparent unwillingness to do anything at all to address this

All we have is speculation. We don't know what is being communicated to the store owners. I make no conclusions one way or another.
pretty sure we would hear about what is being communicated, just like we learned about the issue in the first place

I’d be surprised if they knew more than ‘something went wrong and we are not going to reprint, best of luck to you’. I cannot fully rule it out, but news tends to travel fast…
 
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mamba

Legend
No, there is no reason to think that WotC knew about this much earlier than we did.
they have been printing books for weeks, you do not generally find out on the last day that 90% of what you did for the last months did not go right and has to be thrown out.

If they got caught off guard by this, then there is a severe lack of oversight

AFAICT, this is a single distributor saying that they can't fulfill orders. We don't know that any of that came from WotC. We don't know WHY they made that decision!
where does a distributor get D&D books from… ultimately they are WotC books, regardless of where they got printed

Maybe WotC informed them that their shipment was lost or otherwise unavailable.
Maybe they are keeping them to sell online.
Maybe they will get them when they arrive and someone jumped the gun.
And lots more Maybes.
none of which match what has been described in what we ‘know’ / heard

WotC might not even know about this at all.
they were supposedly contacted and said they would not reprint
 

FitzTheRuke

Legend
they have been printing books for weeks, you do not generally find out on the last day that 90% of what you did for the last months did not go right and has to be thrown out.
What are you talking about? Who said that 90% of the print run has been thrown out?

If they got caught off guard by this, then there is a severe lack of oversight
Caught off guard by what? I feel like you and I have a very different idea as to what's likely been going on.


where does a distributor get D&D books from… ultimately they are WotC books, regardless of where they got printed
So? Beyond their shipment being delayed, we don't know that there are any other problems from WotC's end.

none of which match what has been described in what we ‘know’ / heard.
What have you heard that isn't in this thread? Because we're reading the same things and you seem to have a very very different idea as to what is going on.

they were supposedly contacted and said they would not reprint
Yes. Which likely means that they don't (currently) think that there is any need to. They might be wrong about that, but IDK - the Exclusive Cover was always meant to be limited. Is it TOO limited? Hard to tell - not every copy has even made it to the market yet!

Do we KNOW that the distributor is not getting what they ordered from WotC? NO, we don't know that. If you have other information, feel free to share.
 

GreyLord

Legend
it does not appear to be limited to one store though

The rest of the theories are more grasping at straws than even theories

I agree we do not know, but that doesn’t mean the odds are that the distributor is lying

Between ‘something went wrong with the print run’ and ‘WotC is lying to several distributors or colluding with them in order for one store that also sells online to get almost no books’, I find the first one much more plausible.

You are correct, I found several .au sites that offered the alternative cover PHB for sale online (I found NO NZ sites that did so currently). ONLY ONE still was selling them though, the others were listing it as sold out.

Several were hobby shops as well (so, unclear on whether they should sell it online or not) as opposed to online retailers or online sellers), all the hobby shops I saw selling online via the .au addresses had it listed as sold out.

Note, I only went four or five pages deep in each of the search engines I utilized in finding these sales. I expect that would hit the major .au sellers, but if there are others (found by going deeper into the searches) I do not know.

As I said in the post just prior to this one, I'm getting conflicting messages. This means, what is happening seems unclear to me.

I saw the posts on reddit and other locations that state only 10% of the shipment was received (which would be expected at this point, if they are counting what they have currently gotten, I'm surprised they even have 10% as the shipment was not expected to have arrived yet, so anything they got over 0% is a LOT more than expected there thus far). I see some saying they got their pre-ordered cancelled by their FLGS (which I would hope the FLGS has a refund policy in that case...if not...that's confusing).

Other's seem to indicate they ordered the Alternative covers online and that is what is getting cancelled (which is probably a lot more understandable if you think about it).

So, it seems there ARE those in Australia and New Zealand which are stating their orders for the alternative covers were cancelled. I also know that WotC changed the release dates due to delays and such and publicly announced this recently (the revised dates of delay, around one week ago due to the idea that the Alternative and normal covers would arrive and be distributed sooner than their original delay estimate). As per those posts...it SHOULD be rather hard to definitively state that the books are not all there yet as some of the dates are still a month out for some areas, and a few weeks for others.

Without clearer communications it's hard to know what exactly is currently happening...at least to me.
 

mamba

Legend
What are you talking about? Who said that 90% of the print run has been thrown out?
If the resellers get 5-10% of what they ordered, what happened to the rest of their order?

“According to our suppliers, other retailers have actually been placed in a worse situation with their stock, receiving less than 5% of their orders

Caught off guard by what? I feel like you and I have a very different idea as to what's likely been going on.
a severe issue with their print run that results in them fulfilling less than 10% of the orders… it does sound like we have a different idea about what is going on though

So? Beyond their shipment being delayed, we don't know that there are any other problems from WotC's end.
so sending out a fraction of the books and saying there will not be reprints is not a problem on WotC’s end then?

They might not be the ones actually printing the books, but ultimately these are their books and orders for them that are not being fulfilled, so I very much do consider WotC responsible. When someone on my team screws up, I am responsible for getting it fixed.

What have you heard that isn't in this thread? Because we're reading the same things and you seem to have a very very different idea as to what is going on.
googled ‘2024 alternate cover cancel’ or something like that and came across a letter from Gameology to one of their customers whose order they had to cancel


They said they received 10% of their order and other resellers received even less. They contacted WotC who said there were some print issues but there would be no reprints.

Yes. Which likely means that they don't (currently) think that there is any need to.
not how I read that email

Do we KNOW that the distributor is not getting what they ordered from WotC? NO, we don't know that. If you have other information, feel free to share.
it certainly sounds like the company sending the letter thinks so
 

GreyLord

Legend
googled ‘2024 alternate cover cancel’ or something like that and came across a letter from Gameology to one of their customers whose order they had to cancel
Of interest...I'm not pointing it to their site, but Gameology's US site was selling the alternative PHB's for REALLY cheap last night....like....extremely cheap...cheap enough that I was tempted to actually just buy one for the heck of it.

I even noted it in my posting I believe.
 


mamba

Legend
Of interest...I'm not pointing it to their site, but Gameology's US site was selling the alternative PHB's for REALLY cheap last night....like....extremely cheap...cheap enough that I was tempted to actually just buy one for the heck of it.
are you sure? when I go to their site they do not even list it and the 2014 PHB is at full price…

 


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