TogaMario
First Post
I got an e-mail today requesting that I check the suspension of my account and to go to the site and login and find out why I was randomly suspended. The red flag went up immediately. I haven't used my eBay account in two years. I never go to websites through an e-mail especially if they require login for any account (I had already gone to the header information and sifted out the offending IP, ready to report to it's ISP ... but this one was odd and seemingly genuine). So I go to Google, check eBay and can't get into my account. My password, mother's maiden name, etc wouldn't work. I reset my password through their system and promptly go to questioning eBay, and here's what I got.
The first live-help said he couldn't help me, so he sent me to fraud's live-help. Fraud's live-help was not much more helpful. These people have cookie cutter responses, and know absolutely nothing of the issues at hand. I am lectured for 30 minutes on how to respond to Spoof E-Mails. I try to get more information, maybe it was my mother (who owns an old computer of mine) who went to eBay, not knowing that I logged in ages ago and set it to remember password. I asked what the IP address was, no comment. I asked the geographic location of the IP, again, no answer, and avoidance. I asked if they would inform me on the investigation. A resounding "No". So I will never know who did, why, if they sold my password, if they're caught, or anything pertaining to the subject that I have a right to know about.
Anyone here a lawyer? I hate to bring a legal battle forward, but I know I didn't hand out my password, and eBay could've potentially endangered all that I've worked for over the years, and they're certainly not interested in informing of the resolution to my rights having been violated, but they'll protect people who buy/sell/hack eBay accounts. Not good business practice, and frankly I'm pissed that now I have to go to over a hundred websites and change every single password not knowing whether or not that sequence can ever be used again securely.
Anyone else had similar problems? Advice?
The first live-help said he couldn't help me, so he sent me to fraud's live-help. Fraud's live-help was not much more helpful. These people have cookie cutter responses, and know absolutely nothing of the issues at hand. I am lectured for 30 minutes on how to respond to Spoof E-Mails. I try to get more information, maybe it was my mother (who owns an old computer of mine) who went to eBay, not knowing that I logged in ages ago and set it to remember password. I asked what the IP address was, no comment. I asked the geographic location of the IP, again, no answer, and avoidance. I asked if they would inform me on the investigation. A resounding "No". So I will never know who did, why, if they sold my password, if they're caught, or anything pertaining to the subject that I have a right to know about.
Anyone here a lawyer? I hate to bring a legal battle forward, but I know I didn't hand out my password, and eBay could've potentially endangered all that I've worked for over the years, and they're certainly not interested in informing of the resolution to my rights having been violated, but they'll protect people who buy/sell/hack eBay accounts. Not good business practice, and frankly I'm pissed that now I have to go to over a hundred websites and change every single password not knowing whether or not that sequence can ever be used again securely.
Anyone else had similar problems? Advice?