Into the Halls of Sartor

[Dannyalcatraz]

For some reason, the Timberlands I ordered Friday 13 (Feb) from Champs had a label generated, but apparently haven’t been received at FedEx.

I’ve contacted them via their AI assistant ( ) which told me it was outside of business hours, and I’ll be contacted tomorrow.

What is the point of hiding behind a 24/7 AI assistant that can’t even check an order’s status and can only hand off to a live person who will not be available until regular business hours?

Why couldn’t I have just been given an email or a phone number to leave my message with directly?

 

[Dannyalcatraz]

For some reason, the Timberlands I ordered Friday 13 (Feb) from Champs had a label generated, but apparently haven’t been received at FedEx.

I’ve contacted them via their AI assistant ( ) which told me it was outside of business hours, and I’ll be contacted tomorrow.

What is the point of hiding behind a 24/7 AI assistant that can’t even check an order’s status and can only hand off to a live person who will not be available until regular business hours?

Why couldn’t I have just been given an email or a phone number to leave my message with directly?

When an email didn’t arrive by Friday afternoon, I tracked down Champs’ CustServ phone#.

To their credit, they DID say my order was lost in transit and they’d be expediting a replacement. So, we’ll see what happens in the next couple of days.

But as a whole, I’m not exactly a fan of Champs, so far.