I suppose I should be optimistic that she's even slightly interested in giving things another shot, but when I approached her for character ideas, I got nothing from her. I tried approaching it from the "What are some of your favorate movie/book characters?" and got nothing, I tried approaching it from the "What do you like or not like about these archtypes?" and got a little feedback, but nothing major. In the end, I think she was overwhelmed by the unlimited options and she suggested that I make something for her. I ended things with suggesting that we could take it up later and maybe we can work it out with multiple choice.
Yeah, paralyzing options is a common thing that intimidates folks. Don't make it open-ended: give her two or three good choices and let her choose between them. You might want to follow the same strategy if she hangs during the game: "Well, for instance, you could X, Y, or Z!"
Character creation is always a wall of options. Once she learns about the archetypes a bit better, she'll probably be aces at it, but create a few good characters for her to start out. Give her already completed character sheets. But make sure that she DOES get to choose someone. Describe them with a simple sentence each like:
"Daliah the Fighter is a noble knight in the service of her king, but she can't help but feel weird when she's wearing all this expensive equipment, and the peasants can barely feed themselves."
"Kuniq the Rogue was raised on the mean streets, and she looks double as mean to any who talk to her. But there's a fear laying beneath the hard edge where she's truly vulnerable."
"Terra is a Paladin of the Earth Goddess who has hated undead ever since her own grandfather attacked her family as a zombie. She travels the earth putting the dead back to rest, and helping out others when she can."
What I'd like to do is provide her with a series of simple choices that will end up with a character that she feels she is responsible for even if they are rather weighted choices.
Good idears!
You might want to use the strategy of "leading questions," if you think she can deal with it. This is where you ask very pointed questions that assume some part of the character already, like:
"Why does your character have a grudge against their sister?"
"Where did your character get her weapon?"
"When your master disappeared on that dark night, how did your character feel?"
"How did your character get so strong?"
"Why does your character secretly love this NPC?"
"What is on your character's necklace?"
Stuff like that, which gives the character a quality, and asks the player to explain the significance of it.
I've seen questions like "Where did you get those shoes?" spiral into grand ideas for the game.
3.5 left her a bit in the cold as she was overwhelmed by the rules and tended to rely on others who knew the system. I've been pushing the fact that 4e is going to be new for everyone and she'll probably know the rules as well as anyone. This got a bit of response and I think will pay off when it comes to investing some time in learning things, but the character aspect is still a tough one.
ANY game system can come off as intimidating, and I suspect she's probably a bit self-concious not knowing the rules as well as your established group.