How long do you think in the video game you'll be in the heroic teir?
That's not really the point. The point is that somebody new to D&D and playing for the first time is almost certainly going to start out in heroic tier, probably level 1. In fact, whenever there's a post along the lines of:
"I'm a first time DM and even though we've only played 2 sessions, its clear my players are total powergamers. Heck, they are only level 16, and they are making TONS of attacks for massive damage. My monsters don't stand a chance!"
The general response is "Dude, don't start at paragon for your first campaign."
That being said, I agree with you that WotC really, really, really, needs to provide some epic content and that it has reached a "chicken or the egg" point with regard to epic play. I just am not convinced that Neverwinter is the place to provide that content. Either a) the PCs will be turned to paste if they make a wrong turn or b) they'll be wondering why they're needed since there are all these super-powerful NPCs running around. Of course, this can often be true of FR games in general if you are not careful, but I digress.
Again, I agree that there needs to be some epic content, but I think its more than a bit disingenuous to imply that any non-paragon/epic content that's release is a failure. Unfortunately, there are people starting to take this position.